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Trados Studio 2024 does not open anymore

Luca Morosini

Hi everyone,

I have a very big issue with Trados Studio 2024.
Some days ago I have tried to update to SR1 18.1.2.6370, but had to revert to 18.0.2.3255 because it did not open my ongoing projects (had to do the same procedure on 2 different PC's).
Now I have decided to install the update once again.
At first the update seemed to be ok.
I opened a new .sdlppx package.
After that Trados was not able to display the Termbase and got stuck.
Then I had to use CTRL+ALT+DEL to close the application.

Now as I try to restart Trados, it doesn't open, i.e. I see the initial screen with the version number but it closes after a couple of seconds. It does not even appear in the Task Manager of Windows. It seems that the application cannot be loaded by the system.
I have tried to repair, uninstall the application, revert to 18.0.2.3255 with no results.

Now I cannot work. I have never experienced a situation like this before, I have always had no problems.
I am currently working on a Windows 10 machine.

Hope that someone could help me.

Many thanks in advance.
Luca
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Parents Reply Children
  • 0 in reply to Anca Stoian

    Hi Anca,

    I am having the same issue but the above workaround is not working for me

    any other idea?

    I have the latest version of 2024 and i just upgraded a plug in and added the power pack before it stopped working

    Thanks

    Rita
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  • 0 in reply to Dema Solutions SRL

    Hi! 

    Please make your own post and add in it everything you already tried to do, all the troubleshooting.

    We cannot verify or open a case on your behalf from somebody else's post.

    Thank you.

    ANca

    Anca Stoian | RWS Group

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  • 0 in reply to Anca Stoian

    Hi everybody,

    I just updated my Studio 2024 to Trados Studio 2024 SR1 - 18.1.2.6370, and I experimented the same problem when trying to launch Studio. The splash screen appeared, all the initialisation routines run, then Studio stopped working.

    As suggested above (but it is not the first time I have to do that since my first versions of Studio for resolving multiple issues), I renamed the "C:\Users\PhR\AppData\Roaming\Trados\Trados Studio\Studio18" folder as "…\Studio18_OLD", then launched again Studio.
    It recreated a new …\Studio2018 folder, with new settings files.

    Unlike what is suggested above, I did not do the process for the "18" folder, since it contains all my plugins, some of which have custom settings. I did not want to have to set them again if it was not necessary. It would still be time to do it later if Studio still does not work.

    And my guess was right, renaming only the Studio18 folder was enough : Studio started normally. Then I stopped it, retrieved my UserSettings.xml file from the Studio18_OLD folder and copied it into the new Studio18 folder. Here again, I did not want to re-enter manually all my custom settings.

    Everything works fine now, and I did not lose any custom settings.

    I just want to include below a log of the issue before I do the process described above in case it may help the developers:


        

    INFO [2025-10-06 12:07:36,041] TradosStudio.PushNotificationProvider.SignalRClient - Initializing client
INFO [2025-10-06 12:07:37,432] Sdl.Desktop.Platform.Implementation.Studio - Starting application service.
INFO [2025-10-06 12:07:37,433] Sdl.Desktop.Platform.Implementation.Studio - Executing startup extensions.
INFO [2025-10-06 12:07:37,452] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Started
INFO [2025-10-06 12:07:37,453] Sdl.BestMatchServiceStudioIntegration.Common.Account.Credential.SecureCredentialFile - Credential data loaded
INFO [2025-10-06 12:07:37,472] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id f1dd129e-7f94-4baa-aa24-0cbbf705e651 for https://api.cloud.trados.com/global-region/v1/regions: 
INFO [2025-10-06 12:07:37,950] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: f1dd129e-7f94-4baa-aa24-0cbbf705e651
INFO [2025-10-06 12:07:38,004] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 75947607-eae1-4b33-964a-5c658b19178a for https://api.cloud.trados.com/global-user/v1/users/sync-user-profile: 
INFO [2025-10-06 12:07:38,455] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 75947607-eae1-4b33-964a-5c658b19178a
INFO [2025-10-06 12:07:38,458] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id c02283b0-3d0d-4d57-a7a6-294e0cfe8019 for https://api.cloud.trados.com/global-user/v1/accounts: 
INFO [2025-10-06 12:07:38,589] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: c02283b0-3d0d-4d57-a7a6-294e0cfe8019
INFO [2025-10-06 12:07:38,668] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 5593246a-36a3-40e5-8e14-73aa238de639 for https://api.eu.cloud.trados.com/accountusers/v1/accountusers/me: 
INFO [2025-10-06 12:07:39,158] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 5593246a-36a3-40e5-8e14-73aa238de639
INFO [2025-10-06 12:07:39,172] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Cloud Account set: Text To Texte - 5909e5fa0cf287c3ef79820e
INFO [2025-10-06 12:07:39,173] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged START
INFO [2025-10-06 12:07:39,732] Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense - Executed CloudStatusChanged for SubscriptionLicense.
INFO [2025-10-06 12:07:39,733] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLoginStatusChanged END
INFO [2025-10-06 12:07:39,733] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - CloudLogin: Done, LoggedIn = True
INFO [2025-10-06 12:07:39,737] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 5a531262-b8d9-4a85-93b1-09c2e0a7e0e5 for https://api.eu.cloud.trados.com/accountusers/v1/accountusers/me: 
INFO [2025-10-06 12:07:39,926] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 5a531262-b8d9-4a85-93b1-09c2e0a7e0e5
INFO [2025-10-06 12:07:39,928] Sdl.TranslationStudio.LanguageCloud.Startup.LanguageCloudLogin - Executed CloudLogin StartupAction.
INFO [2025-10-06 12:07:39,989] Sdl.TranslationStudio.ProjectManagement.AutoDeleteOnStartup - Deleting temporary files
ERROR [2025-10-06 12:07:41,303] Sdl.Desktop.IntegrationApi.AbstractApplication - An error occured getting the BindedController Sdl.TranslationStudioAutomation.IntegrationApi.EditorController
System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.
   à Sdl.Desktop.Platform.Implementation.StudioWindow.GetController(String viewId)
   à Sdl.Desktop.IntegrationApi.AbstractApplication.GetViewController[T]()
INFO [2025-10-06 12:07:41,552] Sdl.Desktop.Platform.Implementation.Studio - Loading application window
INFO [2025-10-06 12:07:42,513] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 25438e29-15a2-423e-b3e3-8843926c360a for https://api.eu.cloud.trados.com/studio-bff/v1/projects/assigned: 
INFO [2025-10-06 12:07:43,031] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 25438e29-15a2-423e-b3e3-8843926c360a
INFO [2025-10-06 12:07:43,320] Sdl.TranslationStudio.ProjectManagement.ProjectManagementService - ProjectManagementService started: 1140 ms
FATAL [2025-10-06 12:07:43,344] Sdl.Desktop.Platform.UnhandledException - Élément attendu 'RibbonGroupLocation' provenant de l'espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'.. Détection de 'Element' avec le nom 'RibbonGroupLocationAttribute', espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'. 
System.Runtime.Serialization.SerializationException: Élément attendu 'RibbonGroupLocation' provenant de l'espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'.. Détection de 'Element' avec le nom 'RibbonGroupLocationAttribute', espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'. 
   à System.Runtime.Serialization.DataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
   à System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName, DataContractResolver dataContractResolver)
   à System.Runtime.Serialization.DataContractSerializer.ReadObject(XmlReader reader)
   à Sdl.Core.Settings.Implementation.DataContractSerializableSetting`1.get_Value()
   à Sdl.Desktop.Platform.Implementation.CommandBars.RibbonCustomizationSettingsGroup`1.GetSetting(String settingId)
   à Sdl.Platform.UI.IgRibbonTab.OnBeforeItemAdded(ICommandBarItem item, Int32 index)
   à Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.Add(ICommandBarItem item)
   à Sdl.Desktop.Platform.Implementation.StudioWindow.CreateViewRibbonTab(IInternalUIFactory internalUIFactory)
   à Sdl.Desktop.Platform.Implementation.StudioWindow.CreateDefaultCommandBars(IInternalUIFactory internalUIFactory)
   à Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory)
   à Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(IEventAggregator eventAggregator, IInternalUIFactory internalUIFactory)
   à Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IEnumerable`1 startUpActions, ILicensingService licensingService, IInternalUIFactory internalUIFactory)
   à Sdl.TranslationStudio.Application.Launcher.RunApplication()
INFO [2025-10-06 12:07:43,348] Sdl.Desktop.Platform.UnhandledException - Élément attendu 'RibbonGroupLocation' provenant de l'espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'.. Détection de 'Element' avec le nom 'RibbonGroupLocationAttribute', espace de noms 'http://schemas.datacontract.org/2004/07/Sdl.Desktop.Platform.CommandBars.Extensions'. #ProcessName=SDLTradosStudio#PhysicalMemorySize=201707520#VirtualMemorySize=117043200#ThreadCount=35#HandleCount=1291#GdiHandleCount=169#UserHandleCount=89#TotalProcessorTime=00:00:04.8750000
INFO [2025-10-06 12:07:43,376] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request with trace id 78488ade-42a9-44ef-82c6-98c1818cb39c for https://api.eu.cloud.trados.com/sessions/release: 
INFO [2025-10-06 12:07:43,763] Sdl.BestMatchServiceStudioIntegration.Common.DelegatingHandlers.ConnectivityHandler - Request response: OK traceId: 78488ade-42a9-44ef-82c6-98c1818cb39c
INFO [2025-10-06 12:07:43,790] Sdl.Desktop.Platform.Implementation.Studio - Exiting application.

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