Hello,

I am experiencing a complex issue with my Trados Studio setup and need guidance. Here is the full situation:

1. I have been using Language Weaver for machine translation in Trados Studio. Even though the plugin is active, it does not translate automatically.

2. I currently have Trados Studio 2022 installed. My license is active, and all my translation memories and projects are safe on my PC.

3. Recently, I wanted to perform the proposed update to the latest Trados version. However, Trados reports that my key is not valid:

   “Please ensure the product key belongs to this product version.”

4. To update, I am required to deactivate my current license.

5. Online deactivation fails with the following error:

   “An error occurred while retrieving your license. Error ID 17777”

6. I cannot proceed with the update, and I do not want to risk losing my translation memories or existing projects.

Could someone advise me on how to resolve this situation? 

Thank you very much for your help!

Best regards,
Giulia