Hi Giulia,

Firstly, regarding the Language Weaver plugin - you should check first if the plugin itself requires an update and if yes, update it and then restart Trados 2022. The plugin update is not the same with updating Trados.

Secondly,

I am not sure what you are trying to do update or upgrade Trados.

Updating Trados does not require any key, it's basically an update of your current software edition to the latest service pack released and you download the update package and install it.

Perhaps you wanted to upgrade Trados 2022 to Trados 2024 - the upgrade is in your RWS account and needs to be processed first, please see the below video:

https://www.youtube.com/watch?v=WI7SlJt_pHM&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=5&ab_channel=Trados

The upgrade is going to generate an activation key for Trados 2024. 

Also, you are not going to lose the TMs and the projects, everything is saved locally on your computer and not in Trados. Trados does not save anything internally, it's on the computer drive where Trados is installed (unless you changed the path for saved files and TMS and projects)

You are going to need to open the TMS and projects in Trados 2024 in order to be able to use them - since this is a different software installed on your computer altogether, Trados 2024 is not Trados 2022.

You can back up all your TMs and Projects in a different folder on your computer before deactivating Trados 2022 and processing the upgrade. 

And then open them from there in Trados 2024. 

Please let me know if you have other questions.

Kind regards,

Anca

Thank you, Anca, for your response.

Now, after trying to switch to Trados 2024 by following the link you sent me, but without success, I decided to give up and stick with Trados 2022.

I uninstalled the 2024 software from my computer but kept Trados 2022, and now a message saying "Erreur: Impossible de démarrer le service "Sdl.Desktop.Platform.CommandBars.IActionService" appears, and I can no longer open Trados.

What should I do?

Thank you in advance,

Giulia

Hi Giulia,

I am not sure why processing the upgrade did not work, can you offer more information on that?

The process is not complicated, it takes a few minutes to process - but normally it should work.

As for the error for Trados 2022 - please check the article from the KB and follow what is advised there:

https://sdl.service-now.com/kb?id=kb_article_view&sysparm_article=KB0032269

And let me know please if this solves it.

Kind regards,

Anca

Hi Giulia,

Can you tell me if you solved the issue and if the article I provided helped?

Kind regards,
Anca

Hi Anca,

I managed to solve the problem today, though not without some difficulties. I had to uninstall Trados 22, Trados 24, MultiTerm, and then remove every kind of plugin related to SDL, Trados, etc. — and some of them I even had to rename with _old, exactly as explained in the article you recommended.

After that, I reinstalled Trados 22, but it kept crashing because of some Language Weaver plugins, so I had to start the whole process all over again. Finally, I now have a working Trados, but I had to disable Language Weaver for various reasons.

Thank you very much for your support and for the article, which was really helpful.

Best regards,
Giulia

Hi Anca,

I managed to solve the problem today, though not without some difficulties. I had to uninstall Trados 22, Trados 24, MultiTerm, and then remove every kind of plugin related to SDL, Trados, etc. — and some of them I even had to rename with _old, exactly as explained in the article you recommended.

After that, I reinstalled Trados 22, but it kept crashing because of some Language Weaver plugins, so I had to start the whole process all over again. Finally, I now have a working Trados, but I had to disable Language Weaver for various reasons.

Thank you very much for your support and for the article, which was really helpful.

Best regards,
Giulia

Hi Giulia,

I am glad to hear that it was solved.

You still have the upgrade for Trados 2024 in the RWS account - it is not processed, but should you decide to use that, you need to process it first.

If you receive an error while trying to process it, then please let us know.

Best regards,

Anca