Hello Katerina Cizkova 

Try the solution from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038337

If it doesn`t work send a screenshot with the error message.

Thank you,

Sorin

Hello Sorin, 

thank you for your reply and the article - this is exactly what my pc told me. However, I was unable to download the file from the article as I could not find any attachment to it. Please could you resend the .zip to me here?

Thank you very much.

Katerina

Hello Katerina Cizkova 

I cannot attach it here. The attachment is on the right side of the article, almost at the top.

Thank you,

Sorin

Hello Sorin,

Thank you, I have found the file. I run it and was able to open and set up Studio.

However, now Studio cannot open files for translation. I received this notification: Unexpected exception when getting view part instance of view part Translation Results.

What can I do?

Hello Katerina Cizkova 

Try to reset Studio settings as described in this article: https://sdl.service-now.com/kb?id=kb_article_view&sysparm_article=KB0039270

Also, make sure your data (projects, TMs, etc) is saved locally on your PC and not on shared drive, before opening it again in Studio.

Thank you,
Sorin

Hello Sorin,

thank you for your reply. I tried to follow the video instruction and find the files, but I cannot do it by myself, I am afraid. Can anyone assist me remotely?

Thank you,

Katerina

Hello Katerina Cizkova 

There`s nothing to be afraid of, it`s just renaming some folders. In case it still doesn`t work you can rename them back so there`s nothing you can do wrong or to break Studio more than it is.

Thank you,

Sorin

Hello Katerina Cizkova 

There`s nothing to be afraid of, it`s just renaming some folders. In case it still doesn`t work you can rename them back so there`s nothing you can do wrong or to break Studio more than it is.

Thank you,

Sorin

Hello Sorin,

I did the reset based on the video attached to the article.

Studio won´t open any files saing: "Unexpected exception when getting view part instance of view part Translation Results" (translation Czech to English) or "Cannot read file or setup Sdl.DesktopEditor.Control.dll or one of their independent features. The given module was not found (translation English to Czech).

Thank you,

Katerina