Hello, after a PC crash, I need to reinstall Trados (I have 1 license left, but I need this license for my new laptop next month, so I need all my 2 licenses of my Trados 2022 Freelance Plus...). Unfortunately, I couldn't release my license and now I can't find a contact form on sdl.com (or rws.com), nor can I find an email (telephon number?) from support :( What address (@sdl.com) should I send an email to?
TIA
LK
Hi Leszek Król
If you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
Please note you need to wait 30 minutes before you can activate on your new PC. If you no longer can reset the license by yourself, please let me know and I will open a case with the technical team.
Kind regards,
Ana Sabo | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Hi Leszek Król
If you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
Please note you need to wait 30 minutes before you can activate on your new PC. If you no longer can reset the license by yourself, please let me know and I will open a case with the technical team.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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