I wnet to Trados Studio Licensing - RWS Customer Support and tried to log a support ticket, but the login windows opens and disappears in 2 secondes without letting me enter my user ID and password

I wnet to Trados Studio Licensing - RWS Customer Support and tried to log a support ticket, but the login windows opens and disappears in 2 secondes without letting me enter my user ID and password
Paul Patruno We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024740.