Paul Patruno We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024740.

I tried again to log in for support at https://gateway.sdl.com/liveagentlicensing.

It is not possible to use the link as I could not fill in the login info windows. The window opens for less than 1 second and close.

I cannot deactivate Error ID: 653 on one of my computer and offline deactivaction failed when I enter the certificate.

How can I get licensing support if the relevant link is not accessible?

I tried again to log in for support at https://gateway.sdl.com/liveagentlicensing.

It is not possible to use the link as I could not fill in the login info windows. The window opens for less than 1 second and close.

I cannot deactivate Error ID: 653 on one of my computer and offline deactivaction failed when I enter the certificate.

How can I get licensing support if the relevant link is not accessible?

Hi Paul Patruno ,

You don't have a paid support contract and you cannot raise a case yourself. You receive support and we open a case on your behalf from the forum, just like the case Sorin opened 4 months ago for you.

Have you tried to reset the license, since deactivation failed? This is how to reset a license from the RWS account:https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

In your case, you need to select the activation fulfilment which you want to reset from the two.

Kind regards,

Anca