Hi Anca,

No second Studio 2019 on another computer. I tried offline deactivation as per video, entered the deactivation authorising code in Studio and clicked "Generate certificate". An error message appeared saying: "Error during offline deactivation. The deactivation certificate might be invalid. Compare the deactivation certificate with the authorisation in your SDL account." I cannot find the deactivation certificate and the authorisdation in my account. 

Anca Stoian said:

If not, you can activate Trados using this second fulfilment and then reset the other one, which should be the oldest - to have it free for future.

I do not know what the "second fulfillment" is. I do not know where to reset the other one (the oldest). To have it free for future? What does it mean?

Kind regards,
Ute

Hi Anca,

No second Studio 2019 on another computer. I tried offline deactivation as per video, entered the deactivation authorising code in Studio and clicked "Generate certificate". An error message appeared saying: "Error during offline deactivation. The deactivation certificate might be invalid. Compare the deactivation certificate with the authorisation in your SDL account." I cannot find the deactivation certificate and the authorisdation in my account. 

Anca Stoian said:

If not, you can activate Trados using this second fulfilment and then reset the other one, which should be the oldest - to have it free for future.

I do not know what the "second fulfillment" is. I do not know where to reset the other one (the oldest). To have it free for future? What does it mean?

Kind regards,
Ute

Hi Ute ,

Trados Freelance Plus offers the possibility to activate Trados on two different computers using the same activation code, it's still one Trados license, but it has this benefit. These two activations are named fulfilments.

Second fulfilment means the second activation - in the screenshot I shared above, you can see one is Available so you can activate it offline. 

After you activate it, you then are going to see in your account next to the license the Reset license button and that both activations are In Use. When you click on Reset license, it will show you two instances (fulfilments) of activation - one with today's date which shows you activated the license like I said in the first line, and the other should have an older date - you select to reset this older one, and you'll free it.

So, please try to activate Trados offline and let me know how that goes. If all works well with the activation, the next step is the reset I explained above.

Kind regards,
Anca

Hi Anca,

I have first reset my license in my rws account and waited for 30 mins. Is it correct that I have to click "Can't activate online? Get an offline activation certificate"? Doing so, it requires an "Installation ID". Where can I find it? 

Kind regards,
Ute

The videos for activation and deactivation are in this playlist:

https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz

if you check the offline activation video, you have all the steps here https://www.youtube.com/watch?v=xVQZyX3tbsg&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=4

Kind regards,

Anca

Hi Anca,

I suceeded in creating an installation ID. However, where do I find to enter all the details: activation code, Installation ID and activation certificate. Under product activation I can only click on "Deactivate license key" and Show activation code" and "Deactivate Offline". 

Please help.

Kind regards,
Ute

Please check this video  https://www.youtube.com/watch?v=xVQZyX3tbsg&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=4

it shows everything you need to know about offline activation

Or if you prefer in writing, this article

https://gateway.rws.com/csm?sys_kb_id=930350c983f0eed0396947426daad3b2&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=4b6373c9837cb29015c56180deaad302

Sorry, it does not work, because in the button "product activation" it only shows "Deactivate license Key" and so on.

Kind regards,
Ute

In my rws accoutn it shows as follows: Users11 * In Use11* Available00* *Extra Activations

If it is showing Deactivate license, then the license is already active.

Please take a screenshot and share it here. Thank you.

Just as example, this is how my active Trados 2024 license looks like, as you can see, the option I have is Deactivate - which means my license is active. 

If you have a similar view - of course with 2019 instead of 2024, then you activated the license.

Hi Anca,

I do not know whether you received my screenshot. Please let me know.

Kind regards,
Ute

It was not posted in the thread, try to copy-paste it in the message body