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MultiTerm program disappeared when updated

Muriel Rateau

Hello, good morning.

We have updated MultiTerm to the latest version from the program itself. Everything seemed to go well during the upgrade process, but by the end of the program it disappeared.

We later updated Trados Studio, in case it was necessary that both were on the same version, but although the update of Trados Studio was completed successfully, MultiTerm still does not appear.

When reviewing in Programs and features, we see a program called MultiTerm 2022 SR2 - Remove suite of products (version 17.2.5.2838).

Programs and Features window showing installed programs, including Trados Studio 2022 SR2 and MultiTerm 2022 SR2 - Remove suite of products, with version 17.2.5.2838 highlighted.

When you try to uninstall it, the following error appears:

"Setup did not complete: The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first."

Error message from MultiTerm 2022 SR2 stating: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. Remove the other version first.

We have also tried to reinstall it manually, but the same error still appears.

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[edited by: RWS Community AI at 9:20 AM (GMT 0) on 29 Oct 2025]
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  • in reply to Anca Stoian

    Hello,

    Thank you for your reply. I just wanted to clarify that I’m not Muriel — I’m Iván Sánchez, the technical manager in charge of maintaining their private server and handling this issue on their behalf.

    As we are the ones managing and troubleshooting the problem directly, could you please send all future updates regarding this support case to my email address instead of Muriel’s?

    If you’re communicating through email, please send the messages directly to me. (ivan.sanchez@gespoint.com)
    If the communication continues through this web platform, please post the updates here so I can follow up from this account.

    Thank you very much for your understanding and support.
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  • in reply to Muriel Rateau

    Hi Iván,

    The cases that are opened from the Community are linked to the user's email who creates the post. Now the case was linked to Muriel's email, she can reply to the technical team and loop you in, and you can both discuss with the technical team.

    Next time you need assistance, please create the post from your own user.

    Kind regards,

    Anca

    Anca Stoian | RWS Group

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