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MultiTerm program disappeared when updated

Muriel Rateau

Hello, good morning.

We have updated MultiTerm to the latest version from the program itself. Everything seemed to go well during the upgrade process, but by the end of the program it disappeared.

We later updated Trados Studio, in case it was necessary that both were on the same version, but although the update of Trados Studio was completed successfully, MultiTerm still does not appear.

When reviewing in Programs and features, we see a program called MultiTerm 2022 SR2 - Remove suite of products (version 17.2.5.2838).

Programs and Features window showing installed programs, including Trados Studio 2022 SR2 and MultiTerm 2022 SR2 - Remove suite of products, with version 17.2.5.2838 highlighted.

When you try to uninstall it, the following error appears:

"Setup did not complete: The error is: Setup has detected a higher version of this product already installed. If you still wish to install this version, you must remove the other version first."

Error message from MultiTerm 2022 SR2 stating: Setup did not complete. The error is: Setup has detected a higher version of this product already installed. Remove the other version first.

We have also tried to reinstall it manually, but the same error still appears.

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[edited by: RWS Community AI at 9:20 AM (GMT 0) on 29 Oct 2025]
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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0029747.

    Anca Stoian | RWS Group

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  • in reply to Anca Stoian

    Hello,

    Thank you for your reply. I just wanted to clarify that I’m not Muriel — I’m Iván Sánchez, the technical manager in charge of maintaining their private server and handling this issue on their behalf.

    As we are the ones managing and troubleshooting the problem directly, could you please send all future updates regarding this support case to my email address instead of Muriel’s?

    If you’re communicating through email, please send the messages directly to me. (ivan.sanchez@gespoint.com)
    If the communication continues through this web platform, please post the updates here so I can follow up from this account.

    Thank you very much for your understanding and support.
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  • in reply to Anca Stoian

    Hello,

    Thank you for your reply. I just wanted to clarify that I’m not Muriel — I’m Iván Sánchez, the technical manager in charge of maintaining their private server and handling this issue on their behalf.

    As we are the ones managing and troubleshooting the problem directly, could you please send all future updates regarding this support case to my email address instead of Muriel’s?

    If you’re communicating through email, please send the messages directly to me. (ivan.sanchez@gespoint.com)
    If the communication continues through this web platform, please post the updates here so I can follow up from this account.

    Thank you very much for your understanding and support.
    emoji
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