Cloud

Question

Until the last update I could use Cloud. Since I installed it I cannot. How can I use it again?

Radu Boloveschi · Answer

Hello Annamária Szabó 
 Please add a screenshot of the login window? Do you happen to be part of multiple Cloud accounts? 
 If you are part of an account with MFA 
 A solution is to downgrade to the previous version of Trados Studio. So uninstall the current version ( Trados Studio 2024 SR1 (Build 18.1.3.6657) and install Trados Studio 2024 SR1. 
 https://downloadcentercdn.sdl.com/TP/Trados/T2024/Studio/CUs/SR1/TradosStudio2024_SR1_6370.zip 
 Let me know if it works. 
 Radu

Elisa Maxim · Answer

Annamária Szabó We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0033131.

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