HiMaria Vajta Klamer 

A reset might help you with this.  To do this just close Trados Studio and then delete these folders:

%appdata%\Trados\Trados Studio\Studio18\

%appdata%\Trados\Trados Studio\18\

You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

If you can't find these folders then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Kind regards,

Hello,

Following your instructions, we have now completed the reset and verified the results.

Actions taken:

• Trados Studio was fully closed
• The following folders were reset (renamed to preserve backups):
  • %appdata%\Trados\Trados Studio\Studio18\
  • %appdata%\Trados\Trados Studio\18\
• The system was restarted
• Trados Studio 2024 recreated both the Studio18 and 18 folders correctly on startup

Result:

Unfortunately, the issue persists unchanged.

• IATE (https://iate.europa.eu) remains inaccessible in all browsers (Chrome, Edge, Firefox)
• The page does not load
• The behaviour is identical before and after the reset
• IATE works normally on another computer on the same network

Given that:

• the Trados Studio 18 user environment is recreated correctly,
• resetting the local configuration has no effect,
• and the issue began immediately after installing Trados Studio 2024,

this points to a system-level component affected by the Trados Studio 2024 installation (e.g. WebView2 runtime, WinINET, TLS or certificate handling), rather than a user-profile or plugin issue.

Please advise on the next diagnostic or repair steps, or on how this can be escalated.

Hi Maria,

Just to confirm, we're not able to replicate such issues after installing Trados Studio 2024. The IATE webpage loads correctly on different computers with Trados Studio 2024.

Trados Studio does save a WebView folder in:

C:\Users\%localappdata%\Temp\SDLTradosStudio_AllowSingleSignOnUsingOSPrimaryAccount

You can try to remove this folder but this should only be used for Trados Studio WebView pages.

There are a few suggestions on Microsoft about how clean up the WebView:

https://learn.microsoft.com/en-us/answers/questions/5539932/microsoft-edge-webview2-runtime-not-working-after
I'd recommend trying these and see if they help. 

You can also try a network capture tool like Fiddler and compare the requests between a machine where IATE works fine and a second one where it does not.

And a separate way to check this, would be to use ProcessMonitor from Microsoft, this would allow you to check which files and registry are used when trying to access a page.
You can compare the ProcessMonitor data with a computer where the access works fine, and try to identify the differences.

I hops this helps.

Thanks,

Adrian Maniu

Hi Maria,

Just to confirm, we're not able to replicate such issues after installing Trados Studio 2024. The IATE webpage loads correctly on different computers with Trados Studio 2024.

Trados Studio does save a WebView folder in:

C:\Users\%localappdata%\Temp\SDLTradosStudio_AllowSingleSignOnUsingOSPrimaryAccount

You can try to remove this folder but this should only be used for Trados Studio WebView pages.

There are a few suggestions on Microsoft about how clean up the WebView:

https://learn.microsoft.com/en-us/answers/questions/5539932/microsoft-edge-webview2-runtime-not-working-after
I'd recommend trying these and see if they help. 

You can also try a network capture tool like Fiddler and compare the requests between a machine where IATE works fine and a second one where it does not.

And a separate way to check this, would be to use ProcessMonitor from Microsoft, this would allow you to check which files and registry are used when trying to access a page.
You can compare the ProcessMonitor data with a computer where the access works fine, and try to identify the differences.

I hops this helps.

Thanks,

Adrian Maniu