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Error during installation of Studio 2011 and Multiterm

Francesco Pircio

Hello!

My old computer is close to crash so I am trying to install my Studio 2011 and Multiterm on my new laptop. I have a Freelance Plus license.

I downloaded the .exe files from the translation zone website and I clicked on them to start the process.

During the installation, I get an error.

For Studio, it is this one below.

For Multiterm, it is this other one:

I don't understand what they are about.

Is there anybody who can help me?

I appreciate that.

Thanks and regards,

Francesco
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  • 0

    Hi Francesco,

    I guess you tried to copy/paste your messages?  This won't work, you have use the rich formatting option and then load the images as a jpg/png or something for this to work.  So click on this for example:

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi again, Paul.

    The error says:

    An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\SDL\Chianer\Logs and contact Technical Support.
    InterpreterException
    The code fragmented 'Chainer.ProductInfo.IsInstalled(newGuid (9BE518E6-.................................'The process cannot access the file because it is being used by another process.'

    What is it about? I am confused because when I installed the trial version of Studio 2015 all went well.

    Please let me know.

    Thanks and regards,

    Francesco

    PS = I did not copy the error message in full but I trust what I wrote is enough to identify the issue.
  • 0 in reply to Francesco Pircio

    Hi Francesco,

    ok - try a manual install without using the chainer (you used this without knowing it).    The steps are in this KB article:

    If you install the bits separately it may avoid the error message you are seeing.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi Paul, I was able to manually installed. However, not all went smooth.

    2010_vccredit_86.exe file had an issue and set up detected that the computer does not meet the requirements to install this software. A newer version of Microsoft Visual C ++ 2010 Redistributable has been detected on the machine

    Also, my machine does not have o2003 or  o2007. My machine has Office 2010 installed. However, it seems that there is prerequisite called o2010.

    In any case, I was able to open Studio but:

    - when I was trying to Activate, I got an error. It says "Activation failed. Error getting unlocking code (Support reference ErrorGettingUnlockingCode - 19)

    - If I was opening as a Trial version, and I was opening an old sdlxliff file already translated, I would get this error message: The translation memory data file engine returned an error: Attempt to write a ready-only database attempt to write a read-only database.

    Can you please shed some light on what I need to do to make sure the installation is completed with the activation and that he translation memory data file is fixed?

    Thanks!

    Francesco