Error during installation of Studio 2011 and Multiterm

Question

Hello! 
 My old computer is close to crash so I am trying to install my Studio 2011 and Multiterm on my new laptop. I have a Freelance Plus license. 
 I downloaded the .exe files from the translation zone website and I clicked on them to start the process. 
 During the installation, I get an error. 
 For Studio, it is this one below. 
 
 For Multiterm, it is this other one:

I don't understand what they are about. 
 Is there anybody who can help me? 
 I appreciate that. 
 Thanks and regards, 
 
 Francesco

Paul · Answer

Hi Francesco, 
 I guess you tried to copy/paste your messages? This won't work, you have use the rich formatting option and then load the images as a jpg/png or something for this to work. So click on this for example:

Paul · Answer

Hi Francesco, 
 ok - try a manual install without using the chainer (you used this without knowing it). The steps are in this KB article: 
 
 If you install the bits separately it may avoid the error message you are seeing. 
 Regards 
 Paul

Trados Portfolio > 2. Licensing and Installation

Error during installation of Studio 2011 and Multiterm