I cannot access GroupShare since this morning although ID and Internet access are good. Here are the error messages I get whenever I try to change phase of a project, extract or publish.

<?xml version="1.0"?>

-<SDLErrorDetails time="6/27/2017 2:30:44 PM">

<ErrorMessage>There was a communications or connection error. Please check your server connection settings, network and internet connections, and that the server is available.</ErrorMessage>

-<Exception>

<Type>System.ServiceModel.CommunicationException, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Source>mscorlib</Source>

-<StackTrace>

+<![CDATA[]]>
</StackTrace>

-<InnerException>

<Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Status>KeepAliveFailure</Status>

<Source>System</Source>

-<StackTrace>

-<![CDATA[ at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)]]>
</StackTrace>

-<InnerException>

<Type>System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Source>System</Source>

-<StackTrace>

-<![CDATA[ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security._SslStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.StartReading(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security._SslStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.TlsStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)]]>
</StackTrace>

-<InnerException>

<Type>System.Net.Sockets.SocketException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<SocketErrorCode>TimedOut</SocketErrorCode>

<Source>System</Source>

-<StackTrace>

-<![CDATA[ at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)]]>
</StackTrace>

</InnerException>

</Exception>

-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<OperatingSystem>Microsoft Windows 10 Famille</OperatingSystem>

<LoggedOnUser>DESKTOP-5U3FN53\Rachel</LoggedOnUser>

<ComputerName>DESKTOP-5U3FN53</ComputerName>

</Environment>

</SDLErrorDetails>

<?xml version="1.0"?>

-<SDLErrorDetails time="6/27/2017 2:30:34 PM">

<ErrorMessage>Failed to validate server project.</ErrorMessage>

-<Exception>

<Type>System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Source>mscorlib</Source>

-<StackTrace>

-<![CDATA[
Server stack trace:
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Sdl.StudioServer.ProjectServer.Contracts.Service.IProjectServerService.GetProjectPackagePublishingStatus(Guid projectId)
at Sdl.StudioServer.ProjectServer.Client.Service.InternalProjectServerClient.GetProjectPackagePublishingStatus(Guid projectId)
at Sdl.StudioServer.ProjectServer.Client.ProjectServerClient.GetProjectPackagePublishingStatus(Guid projectId)
at Sdl.ProjectServer.Commute.ProjectServerCommuteClient.GetPublishProjectPackageStatus(Guid projectId)
at Sdl.ProjectApi.Implementation.Project.ServerProjectExists()
at Sdl.TranslationStudio.ProjectManagement.ValidateServerProjectJobRequest.Execute(IJobExecutionContext context)
at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]>
</StackTrace>

-<InnerException>

<Type>System.TimeoutException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Source>System.ServiceModel</Source>

-<StackTrace>

-<![CDATA[ at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)]]>
</StackTrace>

-<InnerException>

<Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<Status>Timeout</Status>

<Source>System</Source>

-<StackTrace>

-<![CDATA[ at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)]]>
</StackTrace>

</InnerException>

</Exception>

-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<OperatingSystem>Microsoft Windows 10 Famille</OperatingSystem>

<LoggedOnUser>DESKTOP-5U3FN53\Rachel</LoggedOnUser>

<ComputerName>DESKTOP-5U3FN53</ComputerName>

</Environment>

</SDLErrorDetails>

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0 Mateusz Fatek over 7 years ago

It looks like a timeout exception - is your server local or are you using a hosting provider? Perhaps try restarting Groupshare services manually or, even, restarting the server and starting Groupshare services manually should they fail to start by themselves?
I had a similar issue sometime ago and in my case a simple restart was sufficient to fix the issue.

I will not mention the possibility of a bad connection, since you mentioned it is strong...
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0 Mateusz Fatek over 7 years ago

It looks like a timeout exception - is your server local or are you using a hosting provider? Perhaps try restarting Groupshare services manually or, even, restarting the server and starting Groupshare services manually should they fail to start by themselves?
I had a similar issue sometime ago and in my case a simple restart was sufficient to fix the issue.

I will not mention the possibility of a bad connection, since you mentioned it is strong...
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+1 Rachel LOUISE-ADELE over 7 years ago in reply to Mateusz Fatek

Hi Mateus, thank you very much for your answer. The problem disappeared the next day without me doing anything... I tried to restart everything manually at that time but nothing worked. It appeared to be a temporary glitch. I keep aside your advice though. Many thanks,
Rachel
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Trados GroupShare > 1. General

I cannot access GroupShare since this morning although ID and Internet access are good. Here are the error messages I get whenever I try to change phase of a project, extract or publish.

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