Hello

We are debugging an issue  we have with running the Online Editor from the e-mail notification link.

The issue is that when user receives e-mail notification and click the link, all looks good until error 502 (Bad Gateway) appears. The file get checked out to the online user and I cannot work on it in Studio.

We were  looking at the logs but couldn't find an explanation for this issue.

Connections are being tested inside LAN.

Attached is the image of the browser and stack. 

Document was loaded from Application Cache with manifest

tmxxxxxx.iolar.si/cache.appcache

/#editor/project/77d…92eb-49fca76d93f8:1 Application Cache Checking event

/#editor/project/77d…92eb-49fca76d93f8:1 Application Cache NoUpdate event

VM33:1 GET tmxxxxxx.iolar.si/.../negotiate 502 (Bad Gateway)

application.min.js?_dc=20171108080814:59 Error: Error during negotiation request. at Object.error (application.min.js?_dc=20171108080814:62) at c (application.min.js?_dc=20171108080814:62) at Object.error (application.min.js?_dc=20171108080814:62) at c (application.min.js?_dc=20171108080814:17) at Object.fireWith [as rejectWith] (application.min.js?_dc=20171108080814:17) at r (application.min.js?_dc=20171108080814:19) at XMLHttpRequest.<anonymous> (application.min.js?_dc=20171108080814:19)

2

application.min.js?_dc=20171108080814:60 Hub failed to start: Error: Error during negotiation request. at Object.error (application.min.js?_dc=20171108080814:62) at c (application.min.js?_dc=20171108080814:62) at Object.error (application.min.js?_dc=20171108080814:62) at c (application.min.js?_dc=20171108080814:17) at Object.fireWith [as rejectWith] (application.min.js?_dc=20171108080814:17) at r (application.min.js?_dc=20171108080814:19) at XMLHttpRequest.<anonymous> (application.min.js?_dc=20171108080814:19)

application.min.js?_dc=20171108080814:59

Client is Disconnected.

Could anybody help with a hint what to check first or which additional information would be useful.

Thank you all

Simon