GS 2017 - Online Editor TM lookup is not working

Question

When working in files on the Online Editor, TM lookups do not work. 
 The TMs are working fine when accessing projects from the Studio client. 
 The solution provided in KB 000009809 does not resolve the issue. 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000009809 
 The solution provided in KB 000008133 does not apply (Mutliterm Online is not installed, no Apache and no redirect to port 8080). 
 Many thanks in advance for your insight. 
 Best, 
 James

Nick Date · Answer

Hi James Toner , 
 The only other thing I can suggest is to change the AppParameters keys in the following locations of the Windows Registry, and then restart the GroupShare services (make sure you back up the registry keys first): 
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SDL Feedback Service\Parameters\ : 
 -XX:NewRatio=7 -Xmx1024m -jar "C:\Program Files\SDL\SDL Server\Feedback Service\gs-feedback-service.jar" --spring.profiles.active=std --logging.file="C:\ProgramData\SDL\Service\Logs\gs-feedback-service.log" --server.port=41259 --gs.proxy.location=localhost --gs-management-service.ribbon.listOfServers=localhost --translation-memory-service.ribbon.listOfServers=localhost 
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SDL Translation Service\Parameters\ : 
 -XX:NewRatio=7 -Xmx1024m -jar "C:\Program Files\SDL\SDL Server\Translation Service\gs-translation-service.jar" --spring.profiles.active=std --logging.file="C:\ProgramData\SDL\Service\Logs\gs-translation-service.log" --server.port=41258 --gs.proxy.location=localhost 
 Note that this assumes that the web server and application server are the same. If they are not then use the FQDN of the application server instead of localhost . It also assumes that GroupShare is installed on drive C: so please adjust accordingly. 
 If this still doesn't work, and your SMA contract covers this server (i.e. it is not a self-installation) then please log a case for SDL Support to investigate further. If it is a self-install then please contact your SDL account manager and request an SDL Professional Services consultancy. 
 Kind regards, Nick

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GS 2017 - Online Editor TM lookup is not working