Hi Luis Sánchez,
The file is stuck and, most likely, will need to be checked in manually by manipulating the databases.
If you have an SMA then the best thing to do is to log a case with SDL Support.
Kind regards,
Nick
James Toner - what exact GroupShare version do you have? Did you check that SDL services are all running? Also, did you check the GroupShare logs? Specifically: Editor Service and Editor Service Router logs, as well as Application Service logs at the exact time of the error? Lastly, please press F12 in the browser right before the error to open the browser developer mode and see the full error message. Please provide here all that information. Nick was referring to a SQL script that we can run on the database directly but we should handle that with care and it is not in a public KB article. (for reference, internal SDL article number is: 000010046). If all else has been checked and failed, I am happy to email you that scrip and the instructions - you will most probably want to work with a Database Administrator though or at least an IT person who understand databases at a basic level.
James Toner - what exact GroupShare version do you have? Did you check that SDL services are all running? Also, did you check the GroupShare logs? Specifically: Editor Service and Editor Service Router logs, as well as Application Service logs at the exact time of the error? Lastly, please press F12 in the browser right before the error to open the browser developer mode and see the full error message. Please provide here all that information. Nick was referring to a SQL script that we can run on the database directly but we should handle that with care and it is not in a public KB article. (for reference, internal SDL article number is: 000010046). If all else has been checked and failed, I am happy to email you that scrip and the instructions - you will most probably want to work with a Database Administrator though or at least an IT person who understand databases at a basic level.
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