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Groupshare and internet speed

Liisa Forsberg

I am having an issue with confirming segments in Studio 2019. It takes at least 25 seconds to confirm longer segments, shorter works fine. I am working from a new location with an internet speed of 300 Mb and the laptop is also new, so it is difficult to know the source of the problem.. I work with Groupshare and several big TMs. Internet searches works ok, it is just this issue, so I thought I'd just ask before I contract more speed.
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  • 0

    Hi. I read Lisa's post, and I am experiencing the same. Actually very often (at least 3 days/week) this happens here too, taking 30 seconds to confirm a segment.
    We are working with Studio 2021 and GroupShare GS: 15.1.0.3172 - GS 2020 SR1.
    It is extremely time consuming. Everything else is working fine, so I thought it must be the GS that is causing this delay. Sometimes accessing GS directly also takes a lot of time, or the server is down. This is happening very often, while there is no noticeable delay in other internet actions.

    Any idea how this can be solved?

    Thanks, Daniela
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  • 0

    Hi. I read Lisa's post, and I am experiencing the same. Actually very often (at least 3 days/week) this happens here too, taking 30 seconds to confirm a segment.
    We are working with Studio 2021 and GroupShare GS: 15.1.0.3172 - GS 2020 SR1.
    It is extremely time consuming. Everything else is working fine, so I thought it must be the GS that is causing this delay. Sometimes accessing GS directly also takes a lot of time, or the server is down. This is happening very often, while there is no noticeable delay in other internet actions.

    Any idea how this can be solved?

    Thanks, Daniela
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  • 0 in reply to Daniela Schobert

    Hi Daniela. The slow performance when confirming segments may have been caused by multiple reasons. In some of the cases the root cause is due to the internet connection. Since you mentioned the GroupShare current version installed, can you tell me if you notice any message at the bottom left corner of Trados Studio Editor window when confirming translations (e.g. Generating Preview)?

    Alex
  • 0 in reply to Alex Jude

    Hi Alex, 

    Yes, I noticed that, the message "generating Preview" appears on and off several time. Sometimes it takes several minutes until the editor is ready again.
  • 0 in reply to Daniela Schobert

    The "Generation Preview" message indicates system performance issues.  As mentioned in the above reply, these type of issues could be related to the following:

    - Application server running low in resources (CPU usage, RAM memory usage, low disk space)

    - Check to see if you have the latest Trados Studio Release (Trados Studio 2019 SR2 CU8 15.2.8.3007 / Trados Studio 2021 SR1 CU4 16.1.4.4184)

    - If you can share the GroupShare log files from the application server side (C:\ProgramData\SDL\Service\Logs) via my email: acapra@sdl.com, I will review it and probably I can find something that may indicate the root cause

    I hope the suggested helps.

    Alex.
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