Hello,

We are experiencing what appears to be a memory leak from the service sdl.groupshare.logging.service.exe – which is consuming all of the RAM (as recommended for this installation) on our application server.

The issue is causing the application server to become unresponsive, and is not resolved by restarting the application/server.

Below are a couple of the related logs written at the time the server becomes unresponsive.

Is this a known issue?

Many thanks,

Logs:

2021-06-11 02:10:39.6771|LOCAL HOST SERVER|Error|THREAD_ID:24|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EditorService is not registered to the Router. Trying to register again..

2021-06-11 02:50:23.0930|LOCAL HOST SERVER|Warn|THREAD_ID:17|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Rabbit MQ connection shutdown. queue: es-verification-result_v008 Initiator: Library, Cause: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

   at RabbitMQ.Client.Impl.InboundFrame.ReadFrom(NetworkBinaryReader reader)

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoopIteration()

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoop(), Reply Code: 541, Reply Text: Unexpected Exception

2021-06-11 02:50:23.1086|LOCAL HOST SERVER|Warn|THREAD_ID:17|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Disconnected from RabbitMQ : es-verification-result_v008

2021-06-11 02:51:20.5299|LOCAL HOST SERVER|Error|THREAD_ID:5|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EditorService is not registered to the Router. Trying to register again..

2021-06-11 03:30:42.0544|LOCAL HOST SERVER|Warn|THREAD_ID:22|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Rabbit MQ connection shutdown. queue: es-verification-result_v008 Initiator: Library, Cause: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

   at RabbitMQ.Client.Impl.InboundFrame.ReadFrom(NetworkBinaryReader reader)

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoopIteration()

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoop(), Reply Code: 541, Reply Text: Unexpected Exception

And EditorRouterService.log:

2021-06-11 02:08:15.6754|LOCAL HOST SERVER|Error|THREAD_ID:12|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:System.TimeoutException: The operation has timed out.

   at RabbitMQ.Util.BlockingCell.GetValue(TimeSpan timeout)

   at RabbitMQ.Client.Impl.SimpleBlockingRpcContinuation.GetReply(TimeSpan timeout)

   at RabbitMQ.Client.Impl.ModelBase.ModelRpc(MethodBase method, ContentHeaderBase header, Byte[] body)

   at RabbitMQ.Client.Framing.Impl.Model._Private_ChannelOpen(String outOfBand)

   at RabbitMQ.Client.Framing.Impl.AutorecoveringConnection.CreateNonRecoveringModel()

   at RabbitMQ.Client.Framing.Impl.AutorecoveringConnection.CreateModel()

   at Sdl.Services.Common.MessageQueue.RabbitMQ.RabbitMqConnection.CreateModel()

   at Sdl.Services.Common.MessageQueue.RabbitMQ.RabbitMqMetricMonitor.ReportMetricCallback(Object state)|

And FPSexe.og

2021-06-11 02:05:27.5180|LOCAL HOST SERVER|Warn|THREAD_ID:15|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Rabbit MQ connection shutdown. queue: q-convert-to-sdlxliff Initiator: Library, Cause: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

   at RabbitMQ.Client.Impl.InboundFrame.ReadFrom(NetworkBinaryReader reader)

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoopIteration()

   at RabbitMQ.Client.Framing.Impl.Connection.MainLoop(), Reply Code: 541, Reply Text: Unexpected Exception

2021-06-11 02:05:27.5493|LOCAL HOST SERVER|Warn|THREAD_ID:15|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Disconnected from RabbitMQ : q-convert-to-sdlxliff

2021-06-11 02:05:42.1274|LOCAL HOST SERVER|Error|THREAD_ID:8|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:System.IO.IOException: connection.start was never received, likely due to a network timeout

   at RabbitMQ.Client.Framing.Impl.Connection.StartAndTune()

   at RabbitMQ.Client.Framing.Impl.Connection.Open(Boolean insist)

   at RabbitMQ.Client.Framing.Impl.AutorecoveringConnection.RecoverConnectionDelegate()|

2021-06-11 02:05:57.6587|LOCAL HOST SERVER|Error|THREAD_ID:8|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:System.IO.IOException: connection.start was never received, likely due to a network timeout

   at RabbitMQ.Client.Framing.Impl.Connection.StartAndTune()

   at RabbitMQ.Client.Framing.Impl.Connection.Open(Boolean insist)

   at RabbitMQ.Client.Framing.Impl.AutorecoveringConnection.RecoverConnectionDelegate()|

2021-06-11 02:09:18.2854|LOCAL HOST SERVER|Warn|THREAD_ID:6|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|Worker Id xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx PID 7064 STOP was requested by the FPS service.

2021-06-11 02:09:28.8792|LOCAL HOST SERVER|Warn|THREAD_ID:1|TR_ID:|The task for Metrics Http Endpoint has not completed. Listener will not be disposed

2021-06-11 02:09:49.6763|LOCAL HOST SERVER|Error|THREAD_ID:1|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:System.TimeoutException: The operation has timed out.

   at RabbitMQ.Util.BlockingCell.GetValue(TimeSpan timeout)