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Grouphsare 2020 SR1 CU04.1 - dashboard and concordance search does not work

Šárka Králíková

We have troubles with displaying Groupshare dashboard and concordance search when using Grouphare online editor. We cannot see any projects on dashboard and concordance search does not work at all.

Our Groupshare (2020 SR1 CU04.1) is installed on backend server that is hidden behind WebSeal with virtual junction and virtual IP adress with additional PKI authorization to enable external access.

I found out that MainTranslationProvider stores some URIs that are dependent on whether we accessed online editor from virtual IP address, or from internal address:

sdltm.virtualhost.virtualIP.com/

or

sdltm.backendserver.xxx.yyy/

There are some errors in application logs on backend server for virtual adress:

ApplicationService.log

2021-06-29 15:36:42.8673 | SKDAMBSSDL | Pid: 8636 | Thread:35 | ProjectServer.Implementation | Error | HTTP GET virtualhost.virtualIP.com/.../ failed with One or more errors occurred. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
2021-06-29 15:36:45.0549 | SKDAMBSSDL | Pid: 8636 | Thread:35 | ProjectServer.Implementation | Error | HTTP GET virtualhost.virtualIP.com/.../ failed with One or more errors occurred. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

.....

2021-06-29 15:39:13.8552 | SKDAMBSSDL | Pid: 8636 | Thread:60 | ProjectServer.Implementation | Error | Fetching TM details failed: One or more errors occurred. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)

ExecutionService.log

2021-06-29 15:37:03.4054 | SKDAMBSSDL | Pid: 8788 | Thread:6 | ProjectServer.Implementation | Info | Server based TM credentials not found for sdltm.virtualhost.virtualIP.com/ pokus. Returning default credentials. |
2021-06-29 15:37:03.4054 | SKDAMBSSDL | Pid: 8788 | Thread:6 | ProjectServer.Implementation | Error | Cannot create translation provider: sdltm.virtualhost.virtualIP.com/ pokus. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
System.Net.WebException: The remote name could not be resolved: 'virtualhost.virtualIP.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
2021-06-29 15:37:03.4054 | SKDAMBSSDL | Pid: 8788 | Thread:6 | ProjectServer.Implementation | Info | Server based TM credentials not found for sdltm.virtualhost.virtualIP.com/ pokus. Returning default credentials. |

at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

Do you have any idea how to configure or use Groupshare correctly to be able to access it through virtualhost.virtualIP.com address with projects shown on dashboard and no errors when using concordance search?

Thank you, Sarka Kralikova
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    Hi Sarka,

    In order to help you solve the concordance search issue from Online Editor, please check the resolution steps from the next article:

    https://gateway.sdl.com/apex/communityknowledge?articleName=000008576

    Alex
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  • 0 in reply to Alex Jude

    Hello Alex,

    thank you for your answer. We tried to change registry settings according to the article and restarted all services and IIS, but there are many errors as follows. What is wrong?

    EditorService.log

    2021-07-22 14:28:17.2325|SKDAMBSSDL|Error|THREAD_ID:22|TR_ID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx|EX:System.Net.Http.HttpRequestException: Response status code does not indicate success: 403 ().
    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
    at Sdl.EditorService.Translation.Providers.TranslationService.TsClientBase.<ConcordanceSearch>d__22.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Sdl.EditorService.Translation.Providers.TranslationService.TsClientBase.<ConcordanceSearch>d__21.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Sdl.EditorService.Translation.Providers.TranslationService.TsClientBase.<ConcordanceFragmentSearch>d__20.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Sdl.EditorService.Translation.Providers.Common.TranslationService.TsFragmentTranslationProvider.<PerformConcordanceSearch>d__10.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Sdl.EditorService.Translation.Providers.Common.TranslationService.TsTranslationProvider.<ConcordanceSearch>d__11.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
    at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
    at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
    at Sdl.EditorService.Editor.Translation.TranslationResultsProvider.<ConcordanceLookup>d__5.MoveNext()|

    ApplicationService.log

    2021-07-22 14:58:31.4668 | SKDAMBSSDL | Pid: 13056 | Thread:78 | ProjectServer.Implementation | Error | Fetching TM details failed: One or more errors occurred. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'sdlserver.portal.skoda-auto.com'
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
    --- End of inner exception stack trace ---
    System.Net.WebException: The remote name could not be resolved: 'sdlserver.portal.skoda-auto.com'
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)

    ExecutionService.log

    2021-07-22 14:54:19.8349 | SKDAMBSSDL | Pid: 8076 | Thread:7 | ProjectServer.Implementation | Error | Cannot create translation provider: sdltm.sdlserver.portal.skoda-auto.com/ všeobecne. | System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'sdlserver.portal.skoda-auto.com'
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
    --- End of inner exception stack trace ---
    System.Net.WebException: The remote name could not be resolved: 'sdlserver.portal.skoda-auto.com'
    at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
    at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)