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URGENT-Lost the translated file on GroupShare that I have to review for Monday

Marie-Christine Nguyen Vanho

Hello, I have received from SDL a notification to retrieve a translated file on GroupShare for review. This is a usualroutine for me. I ahve successfully retrieved the file Friday and started the review. On Friday I have Checkin the file on GroupShare to be sure not to lose anything. However when I open the file this morning, I see the segments I have approved but the rest is back "In translation" stage that is all segments are in draft, not edited by the translator (The translator's task was post-editing and I have to review this post-editing). I have removed the project, close-reopen Studio, reopen the project and still have the same issue. So I put all folders and files in the bin, emptied the bin, and went back to the GroupShare link to retrieve the project. The notification shows that the file is translated and in Review stage, however when I open the file, still the same issue, all segments are not translated, it's as if instead of reviewing I will have to edit 15 000 words. Could you please help, I can't contact my French PM during the week-end as she's not in the office. Thanks
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    Hi Maria,

    Thank you for your post - in this case I would suggest that you check in the GroupShare WebUI ->Projects->open this particular project-> switch to list view->check the files history and who made changes to it in order to see if there was a user who changed the phase back to translation. The translated TUs should however be saved in the TM, therefore the untranslated segments could be repopulated using the Pre-translate batch task in Studio.

    Also, if the review was done in Studio there should be a version saved locally as well with your review, however from the post I understand that the project folder has been deleted. Please correct me if I misunderstood something.

    In order to find out exactly what happened and why it would be necessary for support to further investigate the situation via a support case, therefore I strongly suggest discussing with our Sales department about a possible PSMA solution for you. Having a PSMA would enable you to address the issue directly with support and we could jump into a remote session in order to further investigate the issue and would lead to a faster resolution to the matter at hand.

    Best regards,

    Ingrid Briscan
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