• State Suggested Answer
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 50 subscribers
  • Views 2478 views
  • Users 0 members are here
Options
Related

Deleting existing users from SDL Trados GroupShare

Frank Guettler

Dear

I'm a project manager at a language provider. We use SDL Trados 2017 and GroupShare (serverbased TMs and term banks)

Even if I have administrative rights for my user on SDL GroupShare server, I can't delete old users.

When I select the user and click "delete" I get the following error message: "The underlying provider failed on Open".

Coud you assist me on this?

Kind regards

Mika Kirvesniemi
Rate translation
×
Suggest better translation
×
Parents
  • 0

    Dear Mika,

    Thank you for raising this question on the Trados GroupShare Communities forum.

    To better understand the issue you are dealing with, I will please ask you to attach some screenshots with that error message "The underlying provider failed to Open" from the GroupShare WebUI.

    Also, a screenshot with the same error message from the WebUI via the Developer Tools section is highly appreciated. The Developer Tools menu in Chrome/Firefox can be accessed by pressing the F12 button. Once opened please go to the Network Tab -> Response + Request. Try again to delete an old user and the on the Response + Request section the above mentioned error message or something similar should appear. 

    I will also please ask you to tell us the GroupShare version you are working on. To determine the used GroupShare version please check this KB article: https://gateway.sdl.com/apex/communityknowledge?articleName=000012700. 

    Kind regards 
Reply
  • 0

    Dear Mika,

    Thank you for raising this question on the Trados GroupShare Communities forum.

    To better understand the issue you are dealing with, I will please ask you to attach some screenshots with that error message "The underlying provider failed to Open" from the GroupShare WebUI.

    Also, a screenshot with the same error message from the WebUI via the Developer Tools section is highly appreciated. The Developer Tools menu in Chrome/Firefox can be accessed by pressing the F12 button. Once opened please go to the Network Tab -> Response + Request. Try again to delete an old user and the on the Response + Request section the above mentioned error message or something similar should appear. 

    I will also please ask you to tell us the GroupShare version you are working on. To determine the used GroupShare version please check this KB article: https://gateway.sdl.com/apex/communityknowledge?articleName=000012700. 

    Kind regards 
Children