Dear
I'm a project manager at a language provider. We use SDL Trados 2017 and GroupShare (serverbased TMs and term banks)
Even if I have administrative rights for my user on SDL GroupShare server, I can't delete old users.
When I select the user and click "delete" I get the following error message: "The underlying provider failed on Open".
Coud you assist me on this?
Kind regards
Mika Kirvesniemi
Dear Darius
Many thanks for your reply. Please find attached the screenshots. We work with the version 2017, both Trados and GroupShare.
Kind regards
Mika Kirvesniemi
Dear Mika,
Thank you for your reply on this and for attaching the screenshots.
I will please ask you to attach a screenshot with the expanded error message from the Developer Tools section from the Web Browser.
The Developer Tools menu in Chrome/Firefox can be accessed by pressing the F12 button. Once opened please go to the Network Tab -> Response + Request. Try again to delete an old user and the on the Response + Request section the above mentioned error message or something similar should appear.
Also, please tell us the GroupShare version you are working on. To determine the used GroupShare version please check this KB article: https://gateway.sdl.com/apex/communityknowledge?articleName=000012700.
Additional question: is MultiTerm installed on the same machine where GroupShare is installed?
Looking forward to hearing from you.
Dear Mika,
Thank you for your reply on this and for attaching the screenshots.
I will please ask you to attach a screenshot with the expanded error message from the Developer Tools section from the Web Browser.
The Developer Tools menu in Chrome/Firefox can be accessed by pressing the F12 button. Once opened please go to the Network Tab -> Response + Request. Try again to delete an old user and the on the Response + Request section the above mentioned error message or something similar should appear.
Also, please tell us the GroupShare version you are working on. To determine the used GroupShare version please check this KB article: https://gateway.sdl.com/apex/communityknowledge?articleName=000012700.
Additional question: is MultiTerm installed on the same machine where GroupShare is installed?
Looking forward to hearing from you.
Dear Darius
Apologies for my very late reply.
We use Trados and GroupShare 2017, they are installed on the same mahine.
Please find attached the new screenshots. They don't really reveal anything more... If you need anything more, I wonder if we should arrange a TeamViewer-Session...?
Kind regards
Mika Kirvesniemi
COMED
Hello,
I currently had the same problem. Could you find a solution to this issue by now? Thank you!
Translate
