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"You cannot check in the selected files because an error occurred while synchronizing the project": How can I solve this issue?

Alessia Nasini

We originally got this issue from the translator when she was trying to check the translated file in.

Then this problem extended to all the files in that project when we tried to check-in the files after Finalisation.

It also happened with a single file in a big project a few weeks ago.

In neither cases we we able to syncronize again and the project is now stucked.

I am adding the xml error.

Can anyone give a hint?

Thanks a lot,

Alessia

Fullscreen sdlerror-2022715-11h28m50s.sdlerror.xml Download 
<SDLErrorDetails time="15/07/2022 11:28:54">
  <ErrorMessage>You cannot check in the selected files because an error occurred while synchronizing the project.</ErrorMessage>
  <Exception>
    <Type>System.Xml.Schema.XmlSchemaValidationException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <SourceUri />
    <LineNumber>1</LineNumber>
    <LinePosition>15512261</LinePosition>
    <HelpLink />
    <Source>System.Windows.Forms</Source>
    <HResult>-2146231999</HResult>
    <StackTrace><![CDATA[   at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
   at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Invoke(Delegate method, Object[] args)
   at Sdl.Desktop.Platform.Implementation.Studio.Invoke(Delegate method)
   at Sdl.TranslationStudio.ProjectManagement.InteractiveBackgroundProjectUpdater.PerformProjectUpdate(IProject project, Action updateAction)
   at Sdl.ProjectApi.Implementation.Server.ProjectSyncOperation.ApplyProjectManifest(Stream packageManifestStream)
   at Sdl.ProjectApi.Implementation.Server.ProjectSyncOperation.ApplySynchronizationData(Stream packageStream)
   at Sdl.ProjectApi.Implementation.Server.ProjectSyncOperation.Execute()
   at Sdl.ProjectApi.Implementation.Server.Operations.SynchronizeServerProjectDataOperation.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.BasicOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Operations.ProjectOperationComposite.Execute(IProject project, String operationId, Object[] args)
   at Sdl.ProjectApi.Implementation.Project.ExecuteOperation(String operationId, Object[] args)
   at Sdl.TranslationStudio.ProjectServerPlugin.Actions.CheckInAction.<>c__DisplayClass1_0.<SynchronizeAndCheck>b__0(IJobExecutionContext c)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.JobExecuter.Execute(JobData jobData)
   at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio16</ProductVersion>
    <EntryAssemblyFileVersion>16.2.12.9338</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>PC-ALESSIA-10\User</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PC-ALESSIA-10</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16649428 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
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    Project settings corrupt on server. Therefore, the stored procedure [proj].[GetProjectPackageManifestParts] returns XML with more than one CascadeItem elements in CascadeItemXml.
     
    Possible reasons for the corruption are currently unknown. However there are a number of things to try but does require appropriate GS rights
    1. Change TM settings in project
    2. Perform word count or analyze batch task on the affected file(s)
    3. Add the corrupted file(s) again to the project after renaming them
    4  Circumvent synchronization

    Warning: This workaround interferes with synchronization.
    1. Close Studio
    2. Open the .sdlproj of the problematic project in a text editor
    3. Find the element Setting Id="LastSynchronizationTimestamp"
    4. Set the number in the element to a high value, e.g. xxxxxxxxxxxxxxxxxx, which corresponds to a time in year 2020: <Setting Id="LastSynchronizationTimestamp">xxxxxxxxxxxxxxxxxx</Setting>
    5. Save your changes
    6. Open the project in Studio. You should now be able to check in the file or at least apply above workaround

    Note: The project will now never receive updates from the server any more. To revert this, you can set the LastSynchronizationTimestamp-Element to a lower number again (e.g. xxxxxxxxxxxxxxxxxx).
    There is another workaround that require access to the server but I am hopeful any of the 4 may either resolve the issue or help isolate why its happening
    Hope this helps 
    Lyds

    Lydia Simplicio | RWS Group

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  • 0 in reply to Lydia Simplicio

    Hi Lydia,

    Thanks a lot for your reply.

    I will try these workarounds and let you know ASAP.

    Regards,

    Alessia
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  • 0 in reply to Lydia Simplicio

    Hi Lydia, 

    workaround 4 worked (1, 2 and 3 did not).

    However, I would also like to know that the further workaround was (see quote below) because we have access to the server and it may happen in future that those 4 do not work, as even in this case we had to do quite a few random attempts before it worked.

    Lydia Simplicio said:
    There is another workaround that require access to the server but I am hopeful any of the 4 may either resolve the issue or help isolate why its happening
    Hope this helps 

    In particular, is there anything we can do (having administrator access to the server) to cancel check-out for the files that remain stacked for some reason?

    For example, I have another project where there is one file (out of dozens of files) that I am not able to check-in. It gives either "Sequence contains no matching elements" or "Index out of range. Must be a non-negative and less than the size of the collection" (and I really do not know why it toggles from one to the other indeed). It does not let me save the xml (it freezes when I try). I have looked into the community and knowledge, but none of the workarounds I've found seems to work.

    I do not even need that file anymore, but yet the project is stacked, I cannot Unpublish it for example.

    Could you please give a hint on this as well?

    Thanks a lot for your help.

    Alessia
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