Problem with Groupshare after last update (Studio 2022)

Question

I am contacting you because of a problem regarding Groupshare that I have experienced since last Friday, after installing the last update.
When I try to open the project after importing it:
1) First, I receive the message "Object reference not set to an instance of an object"
2) After some attempts, I receive the message "User XXXX (my username) not found" (even if I am correctly connected to the server).
Last Friday my client's tecnician tried to fix the issue by connecting to my pc via Teamviewer, but it didn't work, so he sent a ticket to RWS.
Since I have a PLUS licence, I tried to use the laptop, where I hadn't installed the last update, and there it seems to work. So I suppose there is a bug in the update. Did anyone experience the same issue?

Alex Jude · Answer

Hi Lorenza Valt , 
 Can you confirm if you are still experiencing this issue on your side? If yes, can you tell me what version of GroupShare is installed on the server? This article will help you collect the necessary information: gateway.sdl.com/.../communityknowledge 
 Can you check the Trados Studio version as well and share it via this post? Here you can find the requested information: Help -> About SDL Trados Studio. 
 You can also share the expanded error message trace. 
 Lorenza Valt said: Object reference not set to an instance of an object 
 Is a generic error message, and the opened trace may give us a clue where the issue is coming from. 
 I requested the above information so I can proceed and check it this is a known or unreported defect. 
 As a suggestion what you can try on your side to overcome this issue is to remove the server local connection information and afterwards to add it again in Trados Studio: https://gateway.sdl.com/apex/communityknowledge?articleName=000014720 . 
 Alex J.

Trados GroupShare > 1. General

Problem with Groupshare after last update (Studio 2022)

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