Where did the "Support" button for creating cases go on RWS.com?

Question

I'm trying to create a case relating to GroupShare but it seems the Create a case button is gone. Can someone please explain? We have a support contract.

Alex Jude · Answer

Hi Michel Paquin , 
 In the following article you can find the necessary steps: https://gateway.sdl.com/apex/communityknowledge?articleName=000001889 . 
 if you still cannot log a support case, I will proceed and log it on your behalf and through it, will be investigated the reason why you weren't able to log support cases. 
 Looking forward for your feedback. 
 Alex J.

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Where did the "Support" button for creating cases go on RWS.com?

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