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When I want to open a Termbase in MulttTerm 2021, I get the error message: A connection to MultiTerm Server unknown could not be established. I followed these 3 instructions posted in this forum, have uninstalled and reinstalled MultiTerm. But it still doe

Nina Au

Error message in Trados Studio stating 'A connection to MultiTerm Server unknown could not be established. Check your connection settings' with an OK button and a loading bar indicating 'Please wait...'.

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[edited by: Trados AI at 7:00 AM (GMT 0) on 5 Mar 2024]
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    Hi  

    Are you are connected to a VPN, please check if the error still occurs after disconnecting from it.
    I also assume others can connect error free?

    While I appreciate you mention reinstalling, I would manually ensure the following are refreshe

    • For Studio 2021: C:\Users\[Username]\AppData\Roaming\SDL\SDL Trados Studio\Studio16
    • For Studio 2022: C:\Users\[Username]\AppData\Roaming\Trados\Trados Studio\Studio17

    Rename the file Settings.xml, for example to Settings.xml_OLD.
    This is a rare issue caused by invalid server connection details within the Trados Studio Settings.xml file.

    I would also check and remove things listed here depending on verion

    • For Studio 2021: C:\[username]\lsimplicio\AppData\Roaming\SDL\Platform\Identity\SDLTradosStudio.exe
    • For Studio 2022: C:\[username]\lsimplicio\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\SdlIdentityCredentials

    Perhaps  has other suggestions so please do update post following my advice 

    Lyda 

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

    Hi  

    Are you are connected to a VPN, please check if the error still occurs after disconnecting from it.
    I also assume others can connect error free?

    While I appreciate you mention reinstalling, I would manually ensure the following are refreshe

    • For Studio 2021: C:\Users\[Username]\AppData\Roaming\SDL\SDL Trados Studio\Studio16
    • For Studio 2022: C:\Users\[Username]\AppData\Roaming\Trados\Trados Studio\Studio17

    Rename the file Settings.xml, for example to Settings.xml_OLD.
    This is a rare issue caused by invalid server connection details within the Trados Studio Settings.xml file.

    I would also check and remove things listed here depending on verion

    • For Studio 2021: C:\[username]\lsimplicio\AppData\Roaming\SDL\Platform\Identity\SDLTradosStudio.exe
    • For Studio 2022: C:\[username]\lsimplicio\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe\SdlIdentityCredentials

    Perhaps  has other suggestions so please do update post following my advice 

    Lyda 

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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