Problems in accessing files in GS

Question

Hello, lately I have had problems in accessing files in GS: according to my system the problem is with the remote server, but my agency checked and everything is working normally on their side. After a few tries (I need to reconnect the server in the settings) I can access, and then I get the same problem in checking out the file. After a few tries I can check out the file, and then I have no further problems. The IT dept in my agency was not able to fix this. Any ideas? When this problem started I was working with Studio 2019, then I installed Studio 2021 with no improvement. I hope somene can help me with this. Thank you

Alex Jude · Answer

Hi Ilaria Lucertini , can you share the error message you encounter when you try to check out the files? What version of GroupShare is installed on the server ( https://gateway.sdl.com/apex/communityknowledge?articleName=000012700 )? How about the Trados Studio version (Help -> About Trados Studio)? If there is no error message, can you please share the Trados Studio log file from the date and time when this happened? Here you can find the Trados Studio log files: https://gateway.sdl.com/apex/communityknowledge?articleName=000001169 . 
 Alex J.

Trados GroupShare > 1. General

Problems in accessing files in GS

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