I have received a GS project. Yesterday I could open the relevant TM and today my credentials are not recognised and the server does not have the green tick. I tried reopening the package but that has not solved the issue. Unfortunately this is becoming urgent now. Thank you for your help.
Hi Lia D'Antonio (LiaD'Antonio) , one way to find out if the user credentials were revoked, is to try accessing the GroupShare address from the web interface. Do you have access? If yes, then there might be something wrong with the local GroupShare connection and you can try to reset it following the steps in the next article: https://gateway.sdl.com/apex/communityknowledge?articleName=000014720.
Alex J.
Thank you for you help. I managed to get help from the customer. I apologise for getting back to you after some time. I will remember your link if anything else happens. Lia D.
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