Trados GroupShare > 1. General

Cannot access GroupShare servers

Hello everyone. I cannot access GroupShare servers with the communication or connection error message below, though there is no setting error and internet connection issue and the client can access the server.

Error dialog box in Trados Studio with a red cross symbol indicating a communication error. Text in Japanese mentions a server connection issue and prompts to check network settings.

The version is SDL Trados Studio 2017 SR1 - 14.1.10018.54792. Please let me know if you need more information to find out a solution.

Thank you.

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[edited by: Trados AI at 7:03 AM (GMT 0) on 5 Mar 2024]

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0 Alex Jude over 1 year ago

Hi Tatsunori Suzuki , can you please change the Trados Studio user interface language to English (View -> User Interface Language) and afterwards expand the error message trace https://gateway.sdl.com/apex/communityknowledge?articleName=000013936 ? Can you also specify what version of GroupShare you intend to access https://gateway.sdl.com/apex/communityknowledge?articleName=000012700 ?

Alex J.
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