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Server based multiterm issues

Victor Hernandez

Good afternoon, dear Trados team!

We are encountering the following errors while trying to open a termbase after creating and importing it into our Groupshare server.
We have tried creating it as an existing termbase, from a .xdt file and even from scratch.
Also, we followed this Trados tutorial: How do I upload a file-based termbase (.SDLTB) to a GroupShare server?

The log error is the following:

<SDLErrorDetails time="12/4/2023 1:10:50 PM">
  <ErrorMessage>Method not found: 'Int32 Sdl.MultiTerm.Core.Utilities.CompareUtilities.GetSortKey(System.String, Int32, System.String, Byte[] ByRef)'.</ErrorMessage>
  <Exception>
    <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.Connectors</Source>
    <HResult>-2146233069</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseBrowserClass.Execute()
   at Sdl.MultiTerm.Client.UI.Browser.BufferedBrowser.FetchTerms(IFilteredHitTerm start, Int32 maxItems, MtBrowseDirection where)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>MultiTerm</ProductName>
    <ProductVersion>MultiTerm17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.2.2737</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows Server 2022 Standard</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>CORP\Trados_svc</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>CAMTLBGTRAPAS01</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33553348 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

We follow this tutorial with no succes: Method not found: 'Int32 Sdl.MultiTerm.Core.Utilities.CompareUtilities.GetSortKey(System.String, Int32, System.String, Byte[] ByRef)' - 4. MultiTerm - Trados Studio - RWS Community

Our Trados studio version is the following: 2022 SR2 - 17.2.8.18668

Our multiterm version is the following: 2022 SR2 - 17.2.2.2737

Our groupshare server version ins the following: GS: 15.1.8.11180 - GS 2020 SR1 CU08.1
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  • Hi  , according to the error message stack trace, I can see that the Trados Studio and Multiterm are installed on the Windows server, I believe it is the same one where you have GroupShare installed. Is it possible to install both softwares (Trados Studio and MultiTerm) on a different computer which is not a server? You can also test if you install only MultiTerm Desktop, and try to open the server termbase after that.

    Alex J.
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  • in reply to Alex Jude

    Yes, we also tried with no success.

    Error message in Trados Studio MultiTerm with details 'Method not found: Int32 Sdl.MultiTerm.Core.Utilities.CompareUtilities.GetSortKey' and a 'Knowledge Base Community' link.

    The log error is the same:

    <SDLErrorDetails time="2023-12-06 9:32:19 AM">
  <ErrorMessage>Method not found: 'Int32 Sdl.MultiTerm.Core.Utilities.CompareUtilities.GetSortKey(System.String, Int32, System.String, Byte[] ByRef)'.</ErrorMessage>
  <Exception>
    <Type>System.MissingMethodException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.Connectors</Source>
    <HResult>-2146233069</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.TMO.Interop.TermbaseBrowserClass.Execute()
   at Sdl.MultiTerm.Client.UI.Browser.BufferedBrowser.FetchTerms(IFilteredHitTerm start, Int32 maxItems, MtBrowseDirection where)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>MultiTerm</ProductName>
    <ProductVersion>MultiTerm17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.2.2737</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>CORP\Emmanuelle.Bolduc</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>CAMTLBGCORPWK12</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8306660 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

    Same versions as before

    Trados studio version: 2022 SR2 - 17.2.8.18668

    Multiterm version: 2022 SR2 - 17.2.2.2737


    Generated Image Alt-Text
    [edited by: Trados AI at 7:07 AM (GMT 0) on 5 Mar 2024]
  • in reply to Victor Hernandez

    We have a local groushare server, we do not work with cloud.
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