Error in Online Editor

Hi!

I work for an LSP using Trados Groupshare with external translators, some of whom do not own Trados Studio, so they use Online Editor to translate files and deliver them to us (check-in).

There is an old issue we sometimes have with these files, where the translator will get an error message while trying to check-in the file.

Error dialog box with a warning icon stating 'The check-in operation failed' and 'Internal error: Multiple tags with the same ID '13' have different start tag properties'. There is an 'OK' button.

Here is a screenshot of the actual translation file in Online Editor, as you can see, there are no tags with the 13 ID, so I do not know which one actually caused the issue. Some information has been redacted for confidentiality, but all tags are shown in the screenshot.

Screenshot of a translation file in Online Editor showing text with numbered tags for 'THE GREAT SEAL OF THE STATE OF NEVADA', 'signature', and a URL. Some text is redacted.

We have been unable to find a solution to this problem, and whenever it happens, we usually just run the file again through the program, but this solution is not ideal. Any assistance you can provide in this matter would be greatly appreciated.



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[edited by: RWS Community AI at 6:02 PM (GMT 0) on 14 Nov 2024]
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