SDL GroupShare

Marie-Christine Nguyen Vanho over 9 years ago

Hello everyone, I have an issue with GroupShare. I work directly on the files stored on this server. I have started a translation assignment yesterday, everything was working fine but since this morning I cannot access to GroupShare via Studio or directly via a browser. i've sent a support request at noon and still have no news. just sent another support ticket. My translation is due for monday AM and I cannor retrieve the files that are stored on GroupShare server. Anyone had already experienced that? Thxs

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Walter Blaser over 9 years ago

Marie-Christine

The way GroupShare works is that projects are downloaded from the server to your PC, where they are stored locally while you work on them. It is only when you check the project back in that the files on the server are updated, but you still have a local copy. You cannot therefore work directly on the files stored on the server.
However, your problem may be that you cannot access other resources such as TM and TB on your GS server. In order to help you, we need more information. When you say, you cannot access GroupShare, what do you mean exactly? Does your GS server show "available" in the list of servers?What error message do you get, when you try to connect to the GS server?

On the other hand, the problem may not be related to Studio but to the GroupShare server, in which case you should first contact the operator of the GroupShare server and not SDL, as they would not be able to help you in such a case.
Did you try to get in touch with your IT coordinator in order to make sure that the problem is not with the server? If not, I suggest this should be the first action to take.

Walter
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Marie-Christine Nguyen Vanho over 9 years ago in reply to Walter Blaser

Thanks Walter. Issue is that translation project is splitted into 129 files. I've ben working on this since yesterday, that is I have finished 55 files (saved on my desktop) however when I go back to Studio, click on the next file to work on, that is "Check Out" I have a message "you cannot check out the file because server is unavailable", then when I re-enter my ID and password again it says I don't have the credentials. I have no IT contact in France, but I've sent support ticket at noon still no news
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Walter Blaser over 9 years ago in reply to Marie-Christine Nguyen Vanho

Unknown said:
I have no IT contact in France, but I've sent support ticket at noon still no news

To whom did you send a support ticket? The hoster of your GS server?

Walter
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Marie-Christine Nguyen Vanho over 9 years ago in reply to Walter Blaser

I first reply to the previous initial email that GroupShare sent me confirming assigment. I had a customer experience manager who said cannot resolve my issue, should issue support ticket so I went to sdl.com, support, log a support request. As i had subscribe a premium support I thought I would have a reply during the day
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Walter Blaser over 9 years ago in reply to Marie-Christine Nguyen Vanho

Are you a "GroupShare Cloud" subscriber or do you connect to a GroupShare server of an LSP?
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Marie-Christine Nguyen Vanho over 9 years ago in reply to Walter Blaser

I think the second one: I open Studio, go to Open Server Project and log to http://gsgs02.sdlproducts.com then I enter my ID and password and once connected I have acess to the files I have to work on.
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Walter Blaser over 9 years ago in reply to Marie-Christine Nguyen Vanho

Unknown said:
... log to http://gsgs02.sdlproducts.com then I enter my ID and password and once connected I have acess to the files I have to work on

Marie-Christine

OK, this seems to be a SDL-owned server, so you probably do translations for SDL.

I can confirm that this server is currently unreachable. Do you have a contact at your translation job provider?

I ask because if you cannot connect to the server because the server is not responding, whether anyone on this forum nor SDL support (who, BTW does not work on weekends) will be able to help you. You need to get in touch with your client, who needs to contact the operator of the GS server to find out why it is not responding.

Walter
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Marie-Christine Nguyen Vanho over 9 years ago in reply to Walter Blaser

Half happy to hear that it's not my fault, less happy knowing that my work won't be done in time. Nobody at SDL France office during the week-end so will check again server tonight and tomorrow and contact SDL france for whom I'm working monday AM. Thank you very much your help, you seem to know everything and are very reactive
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Marie-Christine Nguyen Vanho over 9 years ago in reply to Walter Blaser

Half happy to hear that it's not my fault, less happy knowing that my work won't be done in time. Nobody at SDL France office during the week-end so will check again server tonight and tomorrow and contact SDL france for whom I'm working monday AM. Thank you very much your help, you seem to know everything and are very reactive
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SDL GroupShare