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Unable to check-out translation projects

Louise Fitzpatrick

Hi! I have been trying to check-out several projects sent to me via Trados Groupshare links but each time it states "You do not have permission to check out this file in its current phase". I have checked my connection to the company's server and the company's project manager has tried everything on their end to grant me permission, but still nothing. Am I missing something? Is there something else I can try? I have been able to check-out projects in the past, so what could be going wrong with these? I use Trados Studio 2021. Thanks :)
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    Dear Louise,

    Thank you for the late reply on this topic.

    If the issue is still here, then there could be some checks that can be done, to understand the nature of the problem:

    1. Checking the Trados GroupShare server, to see if all the SDL services are are and if any errors are shown in the application log files.

    2. Are there other users affected, just like you, out of a sudden?

    3. Were there any changes on the user's permissions in the Trados GroupShare server?

    If the Company has an SMA (Support And Maintenance Assistance) contract with us, I will please ask them to raise a ticket so RWS Support can perform the additional checks on the server.

    Looking forward to hearing from you.
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  • 0

    Dear Louise,

    Thank you for the late reply on this topic.

    If the issue is still here, then there could be some checks that can be done, to understand the nature of the problem:

    1. Checking the Trados GroupShare server, to see if all the SDL services are are and if any errors are shown in the application log files.

    2. Are there other users affected, just like you, out of a sudden?

    3. Were there any changes on the user's permissions in the Trados GroupShare server?

    If the Company has an SMA (Support And Maintenance Assistance) contract with us, I will please ask them to raise a ticket so RWS Support can perform the additional checks on the server.

    Looking forward to hearing from you.
    emoji
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