Trados Groupshare - Export TM - An error occured while processing your request

We use Trados Groupshare 2017 in my department. I haven't been able for a while to export from the web interface of Groupshare server-based translation memories for maintenance purposes. The error is "An error occured while processing your request". When I try to import a server-based translation memory from the Trados interface, it doesn't work either. The error message is the "Response status code does not indicate success: 500 (internal server error).

How can we solve this?Trados GroupShare 2017 interface showing a list of translation memories with an error popup stating 'An error has occurred while processing your request' and an OK button.

Thanks in advance for any help!



Generated Image Alt-Text
[edited by: RWS Community AI at 2:12 PM (GMT 1) on 15 Sep 2025]
emoji