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I am not able to log a support case for Trados GroupShare even though we have a Level 2 Support and Maintenance Agreement and I am a support user on our account.
When I am forwarded to the support form I am only offered one account to chose. At our organization, we have two RWS accounts, one with SMA and the other without. I can only select the latter and thus cannot log any support tickets.
If someone from RWS reads this, I request help in solving the above issue as well as support with upgrading our Trados GroupShare installation from 2020 SR1 to 2020 SR2.
Thanks in advance.
