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Hello,
I'm a freelance translator and my customer still requires Passolo 2018. I have installed it on a new PC with Windows 11 and it crashes everytime I try to create a Quick index or I try to remove ones. I already uninstalled and installed it several times without success. It works fine on a second PC with Windows 10.
Windows event manager shows following error. Could you help me?
Thank you
Registry name: Application
Origin: .NET Runtime
Date: 02/03/2023 15:32:36
Event ID: 1026
Description:
Application: psl.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at DnDesktopTM.TMInternals.DBGlossaryStorage.CloseGlossaryStorage()
at DnDesktopTM.TMInternals.GlossaryStorage.CloseGlossaryStorage()
at DnDesktopTM.TMInternals.GlossaryTM.CloseTM()
at DnDesktopTM.TMInternals.BaseTMList.CloseTranslationMemory(System.String)
at DnDesktopTM.TMInternals.BaseTMList.RemoveTranslationMemory(System.String)
at DnDesktopTM.Threading.BaseTMThread.RemoveTranslationMemory(System.String)
at DnDesktopTM.TranslationManagers.CommonGlossaryManager.RemoveGlossary(Pass.AddIn.Core.CPAIGlossary)
at DnDesktopTM.GlossaryTranslator.OnRemoveGlossary(Pass.AddIn.Core.CPAIGlossary, Pass.AddIn.Core.CPAIProject)
at DnDesktopTM.GlossaryTranslator.Pass.AddIn.Core.IPAINetGlossaryTranslator.OnRemoveGlossary(Pass.AddIn.Core.CPAIGlossary, Pass.AddIn.Core.CPAIProject)
at <Module>.Pass.Internal.CInternalGlossaryTranslator.GTOnRemoveGlossary(Pass.Internal.CInternalGlossaryTranslator*, PAISTRUCT_GLOSSARY*, IPAIProject*)
XML event:
<Event xmlns="">schemas.microsoft.com/.../event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-03-02T14:32:36.2482737Z" />
<EventRecordID>2610</EventRecordID>
<Correlation />
<Execution ProcessID="10840" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Freelance</Computer>
<Security />
</System>
<EventData>
<Data>Application: psl.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at DnDesktopTM.TMInternals.DBGlossaryStorage.CloseGlossaryStorage()
at DnDesktopTM.TMInternals.GlossaryStorage.CloseGlossaryStorage()
at DnDesktopTM.TMInternals.GlossaryTM.CloseTM()
at DnDesktopTM.TMInternals.BaseTMList.CloseTranslationMemory(System.String)
at DnDesktopTM.TMInternals.BaseTMList.RemoveTranslationMemory(System.String)
at DnDesktopTM.Threading.BaseTMThread.RemoveTranslationMemory(System.String)
at DnDesktopTM.TranslationManagers.CommonGlossaryManager.RemoveGlossary(Pass.AddIn.Core.CPAIGlossary)
at DnDesktopTM.GlossaryTranslator.OnRemoveGlossary(Pass.AddIn.Core.CPAIGlossary, Pass.AddIn.Core.CPAIProject)
at DnDesktopTM.GlossaryTranslator.Pass.AddIn.Core.IPAINetGlossaryTranslator.OnRemoveGlossary(Pass.AddIn.Core.CPAIGlossary, Pass.AddIn.Core.CPAIProject)
at <Module>.Pass.Internal.CInternalGlossaryTranslator.GTOnRemoveGlossary(Pass.Internal.CInternalGlossaryTranslator*, PAISTRUCT_GLOSSARY*, IPAIProject*)
</Data>
</EventData>
</Event>
