Passolo 2016 client constantly crashes.

Question

We are using the SDL Passolo 2016 and it is constantly crashing lately when trying to update/import/generate literally anything on one of our projects (.NET forms). 
 I am at the latest version on Windows 10 which is the 16.0.412.0 The Windows event viewer creates that entry but it doesn't say much. 
 Could you please help me through that? Thank you in advance!

Achim Herrmann · Answer

I'm sorry, but I don't think that this can be answered in a forum like this without analyzing the files and project. Please also have in mind that Passolo 2016 is not supported anymore. If you have a support contract, you can log a support case at https://gateway.sdl.com/

Daniel Brockmann · Answer

Hi Ronald - another potential solution (if this starts happening suddenly) is to use "View -> Reset Window Layout" in the string list (and potentially other screens as well). I had this personally at some stage - Passolo would crash out of the blue frequently while I was working in the string list with the Translation Assistant active. It turned out that one of the view parts (I think it was the Translation window) had slightly moved off screen and this was not handled very robustly back then. After resetting the window to the default layout, the crashes went away. Just a wild guess.

Achim Herrmann · Answer

I would strongly recommend logging a support case. When Support is able to reproduce the error, development will be able to release a hot fix very soon.

Passolo > 1. General

Passolo 2016 client constantly crashes.

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