Passolo 2018 Export Import issue

Question

Hi, 
 We exported the source as a CSV file using customizable text export in Passolo 2018. After modifying the relevant language column, we attempted to import it back, but we encountered the following errors: "cannot read file info" and "unspecified error." 
 
 Additionally, we tried converting the CSV to a TXT file and importing it. While we did not receive any errors with the TXT file, no changes were applied. 
 We look forward for your support. 
 Regards,

Achim Herrmann · Answer

This usually happens when the CSV file format has been corrupted during the translation process. The import format must exactly match the export format.

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Passolo 2018 Export Import issue