Hi, I continue to have the same problem with downloading directly from the app store. Right there - only on the app store - login doesn't work. I paid for a feature that I need rather urgently for a project. It's been five days that I am unable to start the job because I cannot download anything. I appreciate that Paul is trying to convince us that work is being done, but there's really nothing seeping through to us users. It's practically down time for me. That's very bad. So, are there any news on how the fixing proceeds?

hiroshi kameya Katja Brill

Some of the apps may be available as we were trying to resolve the problem and need to do this in live.  We are not updating anyone with this information because it's far from resolved.

We have been working on an alternative solution to the problem and I hope to have better news soon.

I keep trying, but without success. Know what? Many people will be much more understanding, if they feel updated and like they are being kept informed. Otherwise we have not only the problem of not being able to work (!!), but we also have the impression that a provider who takes quite a lot of money doesn't even care. Uncertainty is one of the most frustrating things to cope with, because it limits your possibilites to react. If there's honest info telling us "this may take another two weeks to solve", people are given the chance to organize alternative solutions, inform customers and reschedule.

Katja Brill

Katja Brill said:

Many people will be much more understanding, if they feel updated and like they are being kept informed. 

I do understand this.  Unfortunately all I would be doing is repeating the message that we have published in te Community, in the Account area, in Gateway, and in the appstore.  This is also pretty unhelpful.  But there is really nothing else I can advise

Once we have got any change to what we have already told you we will make this clear.

Katja Brill said:

If there's honest info telling us "this may take another two weeks to solve", people are given the chance to organize alternative solutions, inform customers and reschedule.

I cannot tell you anything "honest" like that because I have no idea and am not able to get anything of more substance from our IT teams.  We are doing three things at the moment:

1. trying to restore what we had (might sound easy but it's really not)
2. trying to provide an alternative solution which I can tell you I hope to know more about this week on whether we can provide it or not
3. looking at a longer term solution that is more suitable for the way the appstore is being used today

If I could tell you more I surely would.

Katja Brill

Katja Brill said:

Many people will be much more understanding, if they feel updated and like they are being kept informed. 

I do understand this.  Unfortunately all I would be doing is repeating the message that we have published in te Community, in the Account area, in Gateway, and in the appstore.  This is also pretty unhelpful.  But there is really nothing else I can advise

Once we have got any change to what we have already told you we will make this clear.

Katja Brill said:

If there's honest info telling us "this may take another two weeks to solve", people are given the chance to organize alternative solutions, inform customers and reschedule.

I cannot tell you anything "honest" like that because I have no idea and am not able to get anything of more substance from our IT teams.  We are doing three things at the moment:

1. trying to restore what we had (might sound easy but it's really not)
2. trying to provide an alternative solution which I can tell you I hope to know more about this week on whether we can provide it or not
3. looking at a longer term solution that is more suitable for the way the appstore is being used today

If I could tell you more I surely would.

Thanks for your patience Paul; and a very last question, I promise: a colleague with the same problem mentioned a solution via email. I really need to start that job and the client specifically asks to work this way - practically a Machine Translation Post Editing - and they pay "only" for this service. It's a great job, very interesting subject, I really can't risk anything with them. Is there no possiblitity for emergencies, like receiving a link via email?