Problem with downloading apps from the store

Hi

I can't download apps from RWS Appstore, it keeps telling me that:

I am using Studio 2022 and did the following actions following the guide (https://gateway.sdl.com/apex/communityknowledge?articleName=000001414)

trying to solve the problem:

1. reinstalled the Studio (repair)

2. renamed the setting files 

But still no luck.

Please help.

Thanks

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