Hello René,

I understand you're having trouble connecting your OpenAI account with Trados Studio. Here are some steps you can follow to troubleshoot this issue:

Step 1: Ensure that you have the latest version of Trados Studio installed. You can check for updates within the application (Help > Check for updates). Please note that you will need administrator rights on your computer to install any pending updates.

Step 2: Uninstall the current version of the OpenAI Provider plug-in. You can do this under Add-Ins > RWS AppStore > Installed plug-ins.

Step 3: Download the latest version of the OpenAI Provider plug-in from the RWS AppStore.

Step 4: Install the new version by double-clicking on the installer you downloaded.

If the problem persists after following these steps, it's possible that there may be an issue with your OpenAI account or API key. Please ensure that your OpenAI account is active and that you've entered the correct API key in Trados Studio.

I hope this helps! If you have any other questions, feel free to ask.

Best regards,

RWS Community AI

Rene Morin 

Via the OpenAI documentation that outlines some things to check, as well as other related community posts we suggest:

Check if you have a paid OpenAI API account; you should be able to confirm this from here. You can also check your API key that you created from here, and added this to the Model connection settings. For further assistance, review the log files: C:\Users\username\AppData\Roaming\Trados AppStore\AI Professional\Logs

Looking forward to your confirmation so we can get you up and running

Lyds

Hi Lydia,

Thanks for your reply! I think I'm all set now. I had a paid Chat GPT account from OpenAI, but I did not realize that what was needed was different. Thanks for pointing me in the right direction! 

Hello,

I just installed the latest version of Trados Studio 2024. After installing a new OpenAI plugin and entering the API key from the paid subscription, the following message is displayed after clicking the 'Test Connection' button. I have no idea what is wrong here. Could you kindly help me with this issue?

Josef Aron 

What model is it that you are trying to use? For further assistance, review the log files: C:\Users\username\AppData\Roaming\Trados AppStore\AI Professional\Logs and let me know what it says

Lyds

Hello René,

I have the same problem. Can you explain what was needed different?
Thank you very much in advance.

Regards,
René ter Doest

What worked for me was buying a "Pay as you go" option with OpenAI, create a project and generate an API key for it. Looks like an API key for Chat GPT won't work. Hope this helps...

René

Hello René,

Thank you very much for your quick reply.

But why should you need to buy a “Pay as you go” for 1 project when you already have a paid OpenAI-account?

And how much is that for 1 project?

Kind regards, 

René ter Doest

I don't know. I'm just telling you what worked for me. My API key for my paid Chat GPT account was giving me this "Connection failed" error message, so I tried something else. That said, I think it would help if Trados provided detailed explanations of how to set up this AI Assistant/Copilot.

You are right. Therefore I also asked them by logging a support case. But their answer takes a little bit longer :-).
Btw. They do give detailed explanations in the app store, but when you follow these you get the error message we both got ... :-(.