Hello René,

I understand you're having trouble connecting your OpenAI account with Trados Studio. Here are some steps you can follow to troubleshoot this issue:

Step 1: Ensure that you have the latest version of Trados Studio installed. You can check for updates within the application (Help > Check for updates). Please note that you will need administrator rights on your computer to install any pending updates.

Step 2: Uninstall the current version of the OpenAI Provider plug-in. You can do this under Add-Ins > RWS AppStore > Installed plug-ins.

Step 3: Download the latest version of the OpenAI Provider plug-in from the RWS AppStore.

Step 4: Install the new version by double-clicking on the installer you downloaded.

If the problem persists after following these steps, it's possible that there may be an issue with your OpenAI account or API key. Please ensure that your OpenAI account is active and that you've entered the correct API key in Trados Studio.

I hope this helps! If you have any other questions, feel free to ask.

Best regards,

RWS Community AI

Hello,

I just installed the latest version of Trados Studio 2024. After installing a new OpenAI plugin and entering the API key from the paid subscription, the following message is displayed after clicking the 'Test Connection' button. I have no idea what is wrong here. Could you kindly help me with this issue?

Hello,

I just installed the latest version of Trados Studio 2024. After installing a new OpenAI plugin and entering the API key from the paid subscription, the following message is displayed after clicking the 'Test Connection' button. I have no idea what is wrong here. Could you kindly help me with this issue?

Josef Aron 

What model is it that you are trying to use? For further assistance, review the log files: C:\Users\username\AppData\Roaming\Trados AppStore\AI Professional\Logs and let me know what it says

Lyds