Pascal Zotto

What version of Studio do we need to test this in?

Trados Studio 2021 Professional Network

Thanks Pascal Zotto ,

It appears here that the URL has been changed.

With the latest version of the plugin- you should be using https://cloud.memsource.com/web/api2/v1

Can you please try with the correct URL?

Hello Steven and Paul,

 I encounter the same issue as Pascal and Leif (Unexpected character encountered while parsing value: <. Path '', line 0, position 0.) in Studio 2019. I've tired using both https://cloud.memsource.com/web/api2/v and http://cloud.memsource.com but same message each time. I've also tried uninstalling the plugin and reinstalling the newly downloaded versions but without success: I can't access the TMs as the access is refused via the plugin although I can safely access the project via the Memsource web and editor versions.

And just like him, this forces me to have Studio on one side and Memsource opened in another.

Thanks !

Hi ,

Nope, changing the URL does not have any impact on the error message.

Hello Pascal Zotto Aubéline Brandamir ,

I have now logged a new ticket (SDLCOM 2334) so our developers can take a look.

great, thank you!

Please be aware I've been in touch with Memsource support and this is out of their hands as it is a Studio plugin

Hello Steven,

Happy New Year!!

Did you by any chance have some feedback from the developers?

Hi ,

I got an updated version today but I still cannot log in, the error now says: "The answer status code is not succesful: 404 ()" (or something like that as it is translated from German)

Hi Pascal Zotto,

Can you please post a screenshot of the Memsource plugin settings page?

Please make sure the Cloud URL points to the following location: https://cloud.memsource.com/web/api2/v1.

Hi Andrea-Melinda Ghisa,

Thanks, that does the trick. Connection seems to work now (Green Tick symbol and Authorized next to it) but the OK button is greyed out. I guess this is the case because there is no pending job for that client right now.

Hello,

This does indeed work as I also can now safely access the tool and server.

However, a new issue came up: I select the appropriate TM but than I receive the following error message.

Unhandled exception. Error info save to errorLog.txt file. Error message:Object reference not set to an instance of an object.

Detailed error stack is as follows

New exception entry: 05/02/2021 13:56:57
La référence d'objet n'est pas définie à une instance d'un objet.
   à Sdl.Community.MemSource.CloudTM.Provider.MemSourceCloudTmProviderConfDialog.linkLabel_browseTM_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)
   à System.Windows.Forms.LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
   à System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
   à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Label.WndProc(Message& m)
   à System.Windows.Forms.LinkLabel.WndProc(Message& msg)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Any idea what could be the issue here?

Thanks!

Hello,

This does indeed work as I also can now safely access the tool and server.

However, a new issue came up: I select the appropriate TM but than I receive the following error message.

Unhandled exception. Error info save to errorLog.txt file. Error message:Object reference not set to an instance of an object.

Detailed error stack is as follows

New exception entry: 05/02/2021 13:56:57
La référence d'objet n'est pas définie à une instance d'un objet.
   à Sdl.Community.MemSource.CloudTM.Provider.MemSourceCloudTmProviderConfDialog.linkLabel_browseTM_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)
   à System.Windows.Forms.LinkLabel.OnLinkClicked(LinkLabelLinkClickedEventArgs e)
   à System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
   à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   à System.Windows.Forms.Control.WndProc(Message& m)
   à System.Windows.Forms.Label.WndProc(Message& m)
   à System.Windows.Forms.LinkLabel.WndProc(Message& msg)
   à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Any idea what could be the issue here?

Thanks!

Hello Aubéline Brandamir Pascal Zotto,

I have tried to replicate this issue and can only force the same error, if i try to add the same TM twice.

For example

Also if i select a different TM- I cant force the error.

Im wondering perhaps, when you go into the MemSource Plugin Settings, whether the TM field is blank- i.e. the TM is already selected, but not showing in the relevant field?)

Hi Aubéline Brandamir,

I just started to investigate this issue, can you please show me a screenshot of the plugin settings page and with the Plugin Translation Memory window?

Also can you please tell me the steps on how I can reproduce this problem?

Kind regards,

Andrea Ghisa

Hello @Aubéline Brandamir 

We have just released a new version which I have tested, and now works.

Could you please install the new version and see if this has fixed the issue on your side.

Thank you Steven!

I don't any project at the time with Memsource but I'll make sure to test it as soon as I have one. I'll let you know then

Thanks again!

Hello Andrea,

Sure.

I've tried uploading the new version as advised by Steven but I still can't connect.

I hope this helps

Hi Aubéline Brandamir,

Thank you for the screenshots. The 403 response means the username or password is incorrect. Can you please try the username without "@addres"? Also please check your subscription plan to be ultimate or above

.

Kind regards,

Andrea Ghisa