Pascal Zotto

What version of Studio do we need to test this in?

Trados Studio 2021 Professional Network

Hi Pascal Zotto,

Can you please navigate to the following path and give us the logging file?

C:\Users\[username]\AppData\Roaming\SDL Community\MemSourceCloudTm

Kind regards,

Andrea Ghisa

Andrea-Melinda Ghisa

here we go.

Sdl.Community.MemSource.CloudTM.Provider.MemSourceCloudTmProviderSelectTm: 2021-02-04 11:23:44.6922 Error System.AggregateException: Mindestens ein Fehler ist aufgetreten. ---> System.Net.Http.HttpRequestException: Der Antwortstatuscode gibt keinen Erfolg an: 403 ().
   --- Ende der internen Ausnahmestapelüberwachung ---
   bei System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   bei System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   bei System.Threading.Tasks.Task`1.get_Result()
   bei Sdl.Community.MemSource.CloudTM.Provider.memSource.TM.Provider.Processor.GetTms(String token, String page, String name, String sourceLang, String targetLang, String client, String domain, String subDomain)
   bei Sdl.Community.MemSource.CloudTM.Provider.MemSourceCloudTmProviderSelectTm.FilterTmList()
---> (Interne Ausnahme #0) System.Net.Http.HttpRequestException: Der Antwortstatuscode gibt keinen Erfolg an: 403 ().<---
  Der Antwortstatuscode gibt keinen Erfolg an: 403 ().

Edit: Strange, why can't I select a file from my PC?

Hello Aubéline Brandamir Pascal Zotto,

I have tried to replicate this issue and can only force the same error, if i try to add the same TM twice.

For example

Also if i select a different TM- I cant force the error.

Im wondering perhaps, when you go into the MemSource Plugin Settings, whether the TM field is blank- i.e. the TM is already selected, but not showing in the relevant field?)

Hi Pascal Zotto,

This is the error you see in Studio?

I was able to reproduce this problem when I've open an old project where I had already added some credentials which in the meantime they expired (Even if in the provider I could see the blue tick with "Authorized".

Also from Fiddler I saw the response from Memsource is 403: Organization account expired. 

Can you please check in Memosurce what type of account do you have and if is an active one? You'll need ultimate or above for the API calls to be enabled.

If your account is Ultimate, please remove the provider from the project, and reenter the credentials.

Hi Aubéline Brandamir,

I just started to investigate this issue, can you please show me a screenshot of the plugin settings page and with the Plugin Translation Memory window?

Also can you please tell me the steps on how I can reproduce this problem?

Kind regards,

Andrea Ghisa

Hi Andrea-Melinda Ghisa,

I don't know what account it is as it is supplied by my client. Will check, if they can/want to tell me.

Hello @Aubéline Brandamir 

We have just released a new version which I have tested, and now works.

Could you please install the new version and see if this has fixed the issue on your side.

Thank you Steven!

I don't any project at the time with Memsource but I'll make sure to test it as soon as I have one. I'll let you know then

Thanks again!

Hello Andrea,

Sure.

I've tried uploading the new version as advised by Steven but I still can't connect.

I hope this helps

Hi Aubéline Brandamir,

Thank you for the screenshots. The 403 response means the username or password is incorrect. Can you please try the username without "@addres"? Also please check your subscription plan to be ultimate or above

.

Kind regards,

Andrea Ghisa

Hi Aubéline Brandamir,

Thank you for the screenshots. The 403 response means the username or password is incorrect. Can you please try the username without "@addres"? Also please check your subscription plan to be ultimate or above

.

Kind regards,

Andrea Ghisa