Trados Subtitle crashes when adding MP4

Currently using Trados 2022 and the current Subtitle version 3.1.4.0

<ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise LTSC</OperatingSystem>

Two translators so far when attempting to utilize the Subtitling plugin get this error when going to the Editor screen: Object reference not set to an instance of an object. Can click ok and still translate. However, when using the Subtitle Preview screen and attempting to upload the MP4 file to review the subtitles Trados completely closes down.

What is causing Trados to crash when bringing in an MP4?

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0 Oana Nagy 1 month ago

Hi David McDermit ,

I've been playing around with .mp4 and other video format but I didn't get any unexpected error message, the media uploaded just fine.

If possible, please ask the users to remove the plugin from these locations:

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

Then add it again from the integrated appstore.

If it 's still problematic, please send the stacktrace details to check further.

Thank you,

Oana

Oana Nagy | RWS Group

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[edited by: Trados AI at 9:20 AM (GMT 1) on 5 Apr 2024]
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0 David McDermit 1 month ago in reply to Oana Nagy

Hello

Have tried uninstall inside of Trados. Did not delete from folders. Should it not be the same?

C:\ProgramData\Trados\Trados Studio\17\Plugins goes to Packages and Unpacked--has nothing in either folder.

The appdata paths your mentioned is it this for 2022 plugins: C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\17\Plugins\Packages

I went to that path and that plugin was installed on 02/20/2024 a year after the release of the current plugin. Others I recently installed the plugin after downloading from the RWS Appestore.

I did not get the logger file for the other two computers experiencing the same problem. Here is mine:

Fullscreen sdlerror-202442-10h38m52s.sdlerror_2.xml Download

<SDLErrorDetails time="4/2/2024 10:39:22 AM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>StudioSubtitling</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at StudioSubtitling.ViewModel.SubtitlingViewModel.GetMediaReference(DocumentInfo documentInfo)
   at StudioSubtitling.ViewModel.SubtitlingViewModel.SetActiveFile(ProjectFile projectFile)
   at StudioSubtitling.ViewModel.SubtitlingViewModel.SetActiveDocument(IStudioDocument document)
   at StudioSubtitling.ViewModel.SubtitlingViewModel.EditorController_ActiveDocumentChanged(Object sender, DocumentEventArgs e)
   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise[T](EventHandler`1 e, Object sender, T eventArgs)
   at Sdl.TranslationStudioAutomation.IntegrationApi.EditorController.OnActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Platform.UI.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.BaseAddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Enterprise LTSC</OperatingSystem>
    <ServicePack>NULL</ServicePack>

  </Environment>
</SDLErrorDetails>

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