Probability score: 0.7  

Question improvement suggestion: Provide the exact error message you receive when trying to access the AutoSuggest options page, as well as any specific troubleshooting steps you have already attempted.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello Antonio,

Thank you for reaching out regarding the issue with the Regex Match AutoSuggest Provider after updating to Trados Studio 2024 SR1. It seems like you're experiencing a conflict that prevents you from accessing the main AutoSuggest options page, while the plugin still functions to some extent.

Here are some steps you can take to troubleshoot and potentially resolve the issue:

**Step 1: Repair Installation**  

1. Close all RWS applications.  

2. Open the Control Panel:  

  - For Windows 10: Right-click on Start > Control Panel > Programs > Programs and Features.  

3. Select Trados Studio 2024, right-click, and choose "Uninstall/Change" > "Repair".  

4. Restart Trados Studio and check if the issue persists.

**Step 2: Reset Basic Settings**  

1. Close all RWS applications.  

2. Navigate to the following folder in File Explorer:  

  `C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\Studio17`  

3. Rename the `Studio17` folder to `Studio17_old`.  

4. Restart Trados Studio.

**Step 3: Check for Plugin Updates**  

Ensure that you have the latest version of the Regex Match AutoSuggest Provider installed. Sometimes, plugin updates are released to address compatibility issues with new software versions.

**Step 4: Uninstall and Reinstall the Plugin**  

If the above steps do not resolve the issue, consider uninstalling the Regex Match AutoSuggest Provider and then reinstalling it from the RWS AppStore.

**Step 5: Contact Support**  

If the problem continues, it may be beneficial to reach out to RWS Support for further assistance, especially if this issue is affecting your workflow significantly.

I hope these steps help you resolve the issue with the Regex Match AutoSuggest Provider. If you have any further questions or if the problem persists, please let me know!

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Antonio Jiménez Esteller 

Please close Studio, remove this folder C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\18, restart Studio, install all necessary plugins from App Store via Add-Ins in Studio one by one, without restarting the program inbetween. Then restart Trados Studio and everything should work as expected.

Hello Jerzy,

Thanks for your reply.

I already did that; and I removed my user profile, went back to the previous SR1 release and again to the latest one, did an uninstall, cleanup and reinstall, used Freshstart... before posting. No use.

Cheers,

Antonio

Hi Antonio Jiménez Esteller , I've reviewed this issue, but not able to reproduce what you have reported.

Installed: 

• Trados Studio 2024 SR1 - 18.1.3.6657
• Regex Match AutoSuggest Provider - Trados - 3.1.0.0

I see that you have alrady followed advise from Jerzy Czopik  to close down Studio and remove the plugin manually from folders: 'Packages' and 'Unpacked' -> then re-install the plugin, but this did not resolve the issue, correct?

1. Can you pls reconfirm the version of the plugin you have installed from the Integrated AppStore view (example underneath).
2. Might be useful to have the Trados Logs, can you send these?  phartnett@rws.com
3. Might also be some conflict with an assembly version, can you provide a list of the plugins you have installed?  (might be good enough to simply take a snapshot of the plugins installed from the Integrated AppStore (example underneath).

I can load the Options->AutoSuggest settings correctly:

Can you please confirm the plugin installed from the Integrated AppStore view?

example: you should have version 3.1.0.0 installed

Thanks for your reply Patrick,

I just sent you all the info by email.

Cheers,

Antonio

Hi Antonio Jiménez Esteller , I'm still not able to reproduce this issue.

Can you please provide me with the plugin setting files, so that I can better understand what you are loading into Trados Studio when initializing the plugin:

Depending on your installation, these are located in the following folders:
Note: replace [SYSTEM_USER_NAME] with your system user name.

[Roaming]

C:\Users\[SYSTEM_USER_NAME]\AppData\Roaming\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\Users\[SYSTEM_USER_NAME]\AppData\Roaming\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml

[Local]

C:\Users\[SYSTEM_USER_NAME]\AppData\Local\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\Users\[SYSTEM_USER_NAME]\AppData\Local\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml

[Admin]

C:\ProgramData\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\ProgramData\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml

Hi Antonio Jiménez Esteller , I'm still not able to reproduce this issue.

Can you please provide me with the plugin setting files, so that I can better understand what you are loading into Trados Studio when initializing the plugin:

Depending on your installation, these are located in the following folders:
Note: replace [SYSTEM_USER_NAME] with your system user name.

[Roaming]

C:\Users\[SYSTEM_USER_NAME]\AppData\Roaming\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\Users\[SYSTEM_USER_NAME]\AppData\Roaming\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml

[Local]

C:\Users\[SYSTEM_USER_NAME]\AppData\Local\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\Users\[SYSTEM_USER_NAME]\AppData\Local\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml

[Admin]

C:\ProgramData\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.settings.xml

C:\ProgramData\Capybara.EditorPlugin.RegexMASProvider\Capybara.EditorPlugin.RegexMASProvider.variables.xml