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[Cloud Sign In Issue] Trados Professional Perpetual License - Unable to Sign in to Language Cloud Services

Mr. Rodrigues Jamine

Hi, 
Hope all is well. 
If I could please get your help on the following:

ISSUE

- UNABLE TO SIGN IN INTO LANGUAGE CLOUD SERVICES

CONTEXT

  • Successfully activated Trados Studio Professional 2022 Perpetual License
  • Signed in with administrator account credentials - both email and password
  • Unable to use language cloud services
  • Error - Your RWS ID is not linked to any cloud account 
  • After accessing the language cloud login on the browser the following error shows:
    • An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team

Please find the screenshots below. 

Trados Studio Cloud Sign In error message stating 'Your RWS ID is not linked to any cloud account' with options to sign out or seek help.Web browser displaying Trados Language Cloud error message 'An account has already been linked to your organization' with a recommendation to contact the account administrator or support team.

Please help on the following issue

Thanks in advance.

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[edited by: Trados AI at 10:14 AM (GMT 0) on 4 Mar 2024]
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