Can't accept cloud account invitation - need to change email?

Question

Hi! 
 I'm having trouble accepting a customer's invite to an account and I think it might be because I have changed/need to change email. 
 
 I previously had an outlook email to login to my RWS account, but I recently changed it to a new wmail and have changed it in the settings for my RWS ID. However, when I log in to Cloud it says that I'm logged in with my old email, even though used the new email to log in. 
 
 When clicking on my profile picture on the cloud, I can see my name and the new email. But, going to the user settings it says that I'm logged in with my old email. 
 Error message when trying to accept invite: 
 
 User settings - Old email:

Account settings - New email:

Paul · Answer

Paula Tovar Cabrera We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006752.

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Can't accept cloud account invitation - need to change email?