File in a cloud project

I am trying to open a file in a cloud project I have created in Trados Studio 2024 in order to start my translation. The file does not open while I am double clicking it. A message appears: the file is either being processed (but I doubt it is the case as it is not probable it has been processed for two days) or you have no right to use it. What shall I do?

Regards,

Marlena Bielak 

Stanisław Staszic University of Applied Sciences in Piła, Poand

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